Elephant Walk Guesthouse and Backpackers
Review Summary
Hyla S - Dec 2020
Overall score
Vriendelike diens, netjiese kamers.
Elephant Walk Guesthouse and Backpackers's response
Baie dankie Hyla.
Ons is bly ons kon help.
Teresa P - Nov 2020
Overall score
Ons het baie lekker gebly.
John C - Sep 2020
Overall score
Dit was baie lekker en kinder vriendelik
Elephant Walk Guesthouse and Backpackers's response
Baie dankie vir julle besoek
Mfanelo T - Dec 2019
Overall score
Warm staff and quick service.
Elephant Walk Guesthouse and Backpackers's response
Good day Mfanelo,
Thank you for your review
Roelof V - Dec 2019
Overall score
Aangenaam.
Mamello K - Dec 2019
Overall score
Convenient.
Elephant Walk Guesthouse and Backpackers's response
Thank you Mamello.
Jannie G - Jul 2019
Overall score
Cute place.
This review has been translated,click hereto view the original version.
Oulike plek, bekostigbaar.
Het nou 'n tweede keer daar gebly, baie eenvoudig, maar skoon en netjies, sal weer hier bespreek en aanbeveel.
You are reading the original review,click hereto view the translated version.
Elephant Walk Guesthouse and Backpackers's response
Baie dankie, ek waardeer.
Theuns J - Jun 2019
Overall score
Fair.
Read moreElephant Walk Guesthouse and Backpackers's response
Good day Theuns,
Thank you for your review, we hope to see you again
Ishmael R - Dec 2018
Overall score
Still using outdated facilities.
Elephant Walk Guesthouse and Backpackers's response
Thank you for your comments, we are presently busy with a lot of upgrades to our guesthouse and these comments assist us in prioritising the most important ones.
Derwin S - Nov 2018
Overall score
Very poor.
Elephant Walk Guesthouse and Backpackers's response
Good day,
We are new owners, however, we did have your booking, you requested an upgrade of room and that was what the extra R375 was for.
We do hope that you will come and visit us again
Luce P - Oct 2018
Overall score
Gerieflik.
Elephant Walk Guesthouse and Backpackers's response
Baie dankie, kom kuier gerus weer.
Heidi M - Sep 2018
Overall score
Alles wat jy benodig is daar.
Elephant Walk Guesthouse and Backpackers's response
Ons sien daarna uit om julle weer te sien.
Clive H - Jul 2018
Overall score
Waarde vir geld teen 'n bilikke prys.
Basti V - May 2018
Overall score
Slegs voldoende.
Read moreElephant Walk Guesthouse and Backpackers's response
Thank you for your review. I take note of your remarks made concerning the noises you heard, of which I unfortunately was not aware of up and until now. I do have signs that have been in place for years that clearly request all clients staying at Elephant Walk, to keep noise levels down especially after 22:00.
The shower is a standard size shower and unfortunately there is nothing that I can do concerning the size of room, which is a first time being reported as a fault. I can however, have a look at the air-conditioner and attend to it, if need be.
You will recall that after you made it clear to me that you were tired and didn't appreciate the joke I made with you, that I apologised twice for making a joke with you, to both you and your wife. I felt that I had taken action concerning that, and can only once again apologies for that.
Marina H - Jan 2018
Overall score
Heerlik en sal weer daar gaan slaap!
Elephant Walk Guesthouse and Backpackers's response
Thank you very much for your positive review. This will be passed on to my staff as well, as it is at times very difficult to please every one 100%, and they as much as I do appreciate it.
This I must say, also motivates us to try and maintain standards as high as possible.
Kind regards,
James
Nolizwe M - Jan 2018
Overall score
Perfectly placed with great vibes.
Elephant Walk Guesthouse and Backpackers's response
Dear Noli,
Thank you for your review. We welcome any review that can assist us to either maintain a good standard or improve on something that might need attention.
Kind regards,
James Clulow
Nicole Y - Dec 2017
Overall score
A bit outdated.
Theuns B - Sep 2017
Overall score
Skoon, netjiese verblyf in rustige area en ideaal geleë vir besoek aan nasionale park.
Read moreElephant Walk Guesthouse and Backpackers's response
Thank you for the review as it motivates both myself and my staff to try our best as far as possible.
Irinka S - Jul 2017
Overall score
Rustige en eenvoudige plekkie om by te bly.
Elephant Walk Guesthouse and Backpackers's response
Thank you for your review, and I agree if you want a little more luxury than the Backpacker room options(budget), It is advised to try the en-suite units costing a little more.
Amelda V - Jul 2017
Overall score
The stay was dusty, old and stuffy.
This review has been translated,click hereto view the original version.
Die verblyf was stowwerig, oud en bedompig.
Die badkamertoerusting werk nie behoorlik nie.
You are reading the original review,click hereto view the translated version.
Elephant Walk Guesthouse and Backpackers's response
Good morning
Thank you for the review which serves the purpose for pointing out faults and problems enabling us to investigate and see what needs attention. I do apologise for replying in English due to my Afrikaans not being very good in the written form.
On the low rating given to customer service, it's a pity as I had a person who was standing in for me in my absence and therefore cannot really comment. He is a young well educated and friendly person and if he treated Amelda and her family badly I do apologise for that. It was his first time he had done this and intended to assist me in my absence this one time.
Sorry about the report on the cleanliness of the unit, but I do not accept that. I did, however, speak to the person who is designated to that particular unit, and as I was, she too was totally surprised. However, I will keep an eye on this.
On the security side, the premises are locked at night. There are functioning security lights for the parking area. I must add that we do not have armed security guards at this establishment as it does not warrant it.
The amenities reported as not functioning properly was double checked, and it was found that the shower functions properly and the toilet flushes correctly as well as the lighting inside was found to be all OK.
Reviews do however ensure that we at our establishment do keep our finger on the pulse.
I would like to suggest that whoever the guest is, to please in future not to suffer in silence, but if there is something wrong to immediately bring it to the attention of the establishment owner affording them time to respond ASAP. This to ensure a pleasant stay. It will assist both parties whoever and wherever.
Thank you.
Charl M - Jan 2017
Overall score
Value for money.
This review has been translated,click hereto view the original version.
Waarde vir geld.
Was baie skoon en aangenaam, ons het geen klagtes.
You are reading the original review,click hereto view the translated version.
Elephant Walk Guesthouse and Backpackers's response
Baie dankie en ek moet by voeg dit is altyd lekker om sulke oulike mense te huisves. Mag dit vir julle 'n mooi 2017 wees.
Groete
James Clulow
Wimpie B - Dec 2016
Overall score
We enjoyed it so much!
This review has been translated,click hereto view the original version.
Baie lekker gewees!
Die akkommodasie was skoon en netjies! Die verblyf was baie aangenaam en die ontvangs was baie vriendelik!
You are reading the original review,click hereto view the translated version.
Elephant Walk Guesthouse and Backpackers's response
Hallo Wimpie
Thank you for the nice review because it spurs us on to keep the standards high and to assist in making the stay a comfortable one.
Terblanche B - Nov 2016
Overall score
Efficient accommodation before the Kruger Park.
This review has been translated,click hereto view the original version.
Doeltreffende verblyf voor die Kruger Park.
Doeltreffende verblyf met vriendelike staf en lekker naby aan die Phalaborwa-hek na die Kruger Nasionale Park.
You are reading the original review,click hereto view the translated version.
Cecile D - Sep 2016
Overall score
Veilig en rustig.
Elephant Walk Guesthouse and Backpackers's response
Thank you Cecille,
It does motivate us to try our best and try to improve anyone's stay here at Elephant Walk, when the feedback is constructive and positive. We are also from our side privileged to have the nice people who frequently visit us.
Thank you.
Pieter D - Feb 2016
Overall score
Teleurgesteld.
Elephant Walk Guesthouse and Backpackers's response
Pieter
Thank you for your review and I will have a look at what you have commented on and if possible take the required action..I do apologies for the steps incident your wife had leading up to the bathroom as it is reasonably visible when entering the bath room.
I will make mention to all new clients that they be aware of the steps leading up to he bath room in the future and that should hopefully alleviate any possible tripping up when wanting to enter the bathroom. Once again thank you.
Ian M - Jan 2016
Overall score
Although it is an acceptable establishment, the location is not the best.
Read moreElephant Walk Guesthouse and Backpackers's response
Thank you for your review and concerns as stated. I responded to the complaints when they were brought to my attention and contacted the Lodge situated across the road from my establishment.
This I did by means of both telephonically and personally visiting the manager at the source of the noise. I have since then been contacted by the responsible people who offered me and my clients an apology and also assured me that the functions with loud music have been suspended.
The complaint was justified and I can report that the matter was attended to successfully. The swimming pool rules with the times permitted to use it, unfortunately, applies to all persons using that facility.
I’m sorry that your visit turned out the way it did, but has assisted me in having the source of the noise especially stopped.
Kind regards,
James Clulow
Owner
Antoinette H - Sep 2015
Overall score
Sal dit nie aanbeveel nie.
Elephant Walk Guesthouse and Backpackers's response
Antoinette
I am sorry you had the experience you documented. Thank you for the things reported that were really faulty and I do apologise for that. These things will be attended to by an electrician. There are some things I do not accept as will be seen below.
1). The unit being dirty. All of my units have white linen and towels in them so that any client arriving to stay in any unit at Elephant Walk can see immediately whether the unit is clean. This I support with the reviews of dozens of other clients.
2). Your comments on the bathroom I also totally disagree with.
3). The A/Con will be behind the curtain if you pull the curtain right across it.
4). Thank you for the report on the fan/light.
Hannelie M - Aug 2015
Overall score
Onsmaaklik.
Elephant Walk Guesthouse and Backpackers's response
Hi, Hannlie thank you for your review and it is appreciated that you feel aggrieved. We do try to give as good a service as possible and if this wasn’t so in your case I apologise.
Kind regards
James Clulow
Milda O - Jun 2015
Overall score
Waarde vir geld.
Leoni B - Feb 2015
Overall score
Alles was perfek. Lugverkoeler en swembad was 'n heerlike lafenis!
Hans L - Feb 2015
Overall score
Voldoen aan vereistes.
Charmaine S - Jan 2015
Overall score
Teleurgesteld met die eenheid.
Daan D - Jan 2015
Overall score
A very decent stay
Sonja V - Dec 2014
Overall score
Baie lekker geslaap!
Maryna F - Sep 2014
Overall score
Stil en rustige omgewing.
Helette H - Jul 2014
Overall score
Very good value for money.
Charlotte V - Jul 2014
Overall score
Billike, netjiese verblyf vir 'n gesin wat wil oorslaap voor hulle die wildtuin ingaan.
Annelee C - Jul 2014
Overall score
Dit was netjies!
Desray N - Jul 2014
Overall score
Privaat, gasvry, veilig en skoon, maar bietjie beknop.
Read moreMariana K - Jul 2014
Overall score
Heerlike gasvrye verblyf.
Hennie V - Jul 2014
Overall score
Dit was vir ons groep 'n kort oorslaap om die volgende oggend vroeg te vertrek.
Elize D - Jul 2014
Overall score
Dit was baie lekker!
Larry H - Jul 2014
Overall score
Excellent
Trudie N - Jul 2014
Overall score
Ek kan die plek beslis aanbeveel!
Gert D - Jul 2014
Overall score
Uitstekend! As daar ses sterre bestaan het, het ons Elephant Walk ses sterre gegee.
Cecilia S - Jul 2014
Overall score
Lekke!
Mynie K - Jun 2014
Overall score
Aangename verblyf in alle opsigte!
Magda V - May 2014
Overall score
Heerlik!
Elmari V - May 2014
Overall score
Lekker in die natuur.
Johann E - May 2014
Overall score
Goed, behalwe vir die kamer waarin honde/troeteldiere was.
Amanda V - Apr 2014
Overall score
Baie lekker, maar die kamer is te na aan die woning.
Abrie M - Apr 2014
Overall score
Perfek vir oornag!
Jean-matt V - Apr 2014
Overall score
Good Value for money and service with a smile.
Bessie F - Mar 2014
Overall score
Alles was heeltemal goed genoeg vir ons.
Doret M - Mar 2014
Overall score
Een nag vir "backpackers".
Jannie G - Feb 2014
Overall score
Very clean and affordable, will book there again
Seef D - Oct 2012
Overall score
Stunning accommodation
Willie B - Aug 2012
Overall score
Great
Lynn D - Jul 2012
Overall score
Nice and clean - all communal areas looked after
Charles M - Jan 2012
Overall score
Good
Lora C - Dec 2011
Overall score
Excellent
- Capacity: 36 people
-
Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 30 Anna Scheepers Avenue, Phalaborwa, 1389, Limpopo
- All ages welcome