Elephant Walk Guesthouse and Backpackers
Review Summary
Jakes V - Jan 2023
Overall score
Nice place.
Ansie V - Dec 2022
Overall score
Lekker gebly.
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Nice stay.
Our people had a great stay and will stay there again.
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Elephant Walk Guesthouse and Backpackers 's response
Dankie hoop ons sien julle gou
Ivy T - Sep 2022
Overall score
Slegs vir backpackers.
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Only for backpackers.
Didn't expect to share with other guests, as I say only for backpackers.
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Stafford M - Jul 2022
Overall score
Pleasant.
Stewart C - Nov 2021
Overall score
Stayed at Elephant Walk Guesthouse and Backpackers. Fridge wasn't clean.
Ronel D - Sep 2021
Overall score
Peaceful.
Elephant Walk Guesthouse and Backpackers 's response
Baie dankie, Ronel.
Hercu S - May 2021
Overall score
Glad nie baie skoon of instandgehou nie.
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Not very clean or maintained at all.
Room door could not lock from inside. Fridge very dirty and smelled. Wiring at boiler not safe at all. Kettle made explosive noise and spark and then failed to boil water. Overall maintenance - poor. Overall cleanliness - poor. Rooms affordable. Next time I'd rather pay a little more for a clean, tidy, maintained place.
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Pieter O - Mar 2021
Overall score
Lekker en stil.
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Nice and quiet.
Is close to the Kruger National Park.
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Marius E - Mar 2021
Overall score
Alles was reg vir ons aankoms.
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Everything was ready for our arrival.
The place was clean and we had a nice stay for our quick 2-day sleepover.
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Natacha V - Jan 2021
Overall score
Dit lyk ongelukkig glad nie soos op die foto's nie. Als is verwaarloos en slordig. Die kamers ruik muf van toestaan en waterdruk is baie swak. As jy nie kan dans nie, kan jy nie nat word nie.
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Unfortunately, it doesn't look like the pictures at all. Als is neglected and untidy. The rooms smell musty and the water pressure is very poor. If you can't dance, you can't get wet.
I will never use or recommend their services again.
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Hyla S - Dec 2020
Overall score
Vriendelike diens, netjiese kamers.
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Friendly service, neat rooms.
We drove very far in pouring rain. We let them know we were going to be late and they were so hospitable and waited for us. Definitely good service.
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie Hyla.
Ons is bly ons kon help.
Teresa P - Nov 2020
Overall score
Ons het baie lekker gebly.
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We had a very nice stay.
It is clean, affordable and opposite the Phalaborwa gate.
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Magda F - Oct 2020
Overall score
Was baie lekker. Het dit baie geniet.
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Was very nice. Enjoyed it a lot.
Loved the location and safety. Very friendly people.
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie
John C - Sep 2020
Overall score
Dit was baie lekker en kinder vriendelik
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It was very nice and child friendly
Hot water works with gas just keep gas bottles full thanks
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie vir julle besoek
Mfanelo T - Dec 2019
Overall score
Warm staff and quick service.
Elephant Walk Guesthouse and Backpackers 's response
Good day Mfanelo,
Thank you for your review
Roelof V - Dec 2019
Overall score
Aangenaam.
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Pleasant.
Not recommended for caravans and forest wagons. Small tents only. Couldn't camp where we were expected at all. In parking lot!
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Mello K - Dec 2019
Overall score
Convenient.
Elephant Walk Guesthouse and Backpackers 's response
Thank you Mamello.
Jannie G - Jul 2019
Overall score
Oulike plek, bekostigbaar.
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Cute place.
This is the second time I've stayed here, very simple, but clean and neat. Would stay here again and recommend it.
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie, ek waardeer.
Theuns J - Jun 2019
Overall score
Fair.
Read moreElephant Walk Guesthouse and Backpackers 's response
Good day Theuns,
Thank you for your review, we hope to see you again
Ishmael R - Dec 2018
Overall score
Still using outdated facilities.
Elephant Walk Guesthouse and Backpackers 's response
Thank you for your comments, we are presently busy with a lot of upgrades to our guesthouse and these comments assist us in prioritising the most important ones.
Derwin S - Nov 2018
Overall score
Very poor.
Elephant Walk Guesthouse and Backpackers 's response
Good day,
We are new owners, however, we did have your booking, you requested an upgrade of room and that was what the extra R375 was for.
We do hope that you will come and visit us again
Luce P - Oct 2018
Overall score
Gerieflik.
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Comfortable.
Excellent for those requiring minimal facilities, for a quick overnight stay.
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie, kom kuier gerus weer.
Heidi M - Sep 2018
Overall score
Alles wat jy benodig is daar.
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Everything you need is there.
We were received very kindly and they made sure we were comfortable.
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Elephant Walk Guesthouse and Backpackers 's response
Ons sien daarna uit om julle weer te sien.
Clive H - Jul 2018
Overall score
Waarde vir geld teen 'n bilikke prys.
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Value for money at a bargain price.
See stars.
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Basti V - May 2018
Overall score
Slegs voldoende.
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Only sufficient.
We arrived after dark, were tired and had to listen to a joke on arrival which unfortunately did not fall on the right ears. The room, although small, is sufficient for one night, shower and bathroom very small, but serves the purpose. The room is located next to the backpackers and we were bothered throughout the night by the commotion, doors opening and closing and unusual noise. The air conditioner makes so much noise that we had to turn it off after five minutes. Would not stay there again, although it could be a good "budget" option.
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Elephant Walk Guesthouse and Backpackers 's response
Thank you for your review. I take note of your remarks made concerning the noises you heard, of which I unfortunately was not aware of up and until now. I do have signs that have been in place for years that clearly request all clients staying at Elephant Walk, to keep noise levels down especially after 22:00.
The shower is a standard size shower and unfortunately there is nothing that I can do concerning the size of room, which is a first time being reported as a fault. I can however, have a look at the air-conditioner and attend to it, if need be.
You will recall that after you made it clear to me that you were tired and didn't appreciate the joke I made with you, that I apologised twice for making a joke with you, to both you and your wife. I felt that I had taken action concerning that, and can only once again apologies for that.
Marina H - Jan 2018
Overall score
Heerlik en sal weer daar gaan slaap!
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Lovely and will sleep there again!
Enjoyed a lot. Friendly welcome, would definitely recommend and go again if needed.
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Elephant Walk Guesthouse and Backpackers 's response
Thank you very much for your positive review. This will be passed on to my staff as well, as it is at times very difficult to please every one 100%, and they as much as I do appreciate it.
This I must say, also motivates us to try and maintain standards as high as possible.
Kind regards,
James
Nolizwe M - Jan 2018
Overall score
Perfectly placed with great vibes.
Elephant Walk Guesthouse and Backpackers 's response
Dear Noli,
Thank you for your review. We welcome any review that can assist us to either maintain a good standard or improve on something that might need attention.
Kind regards,
James Clulow
Nicole Y - Dec 2017
Overall score
A bit outdated.
Theuns B - Sep 2017
Overall score
Skoon, netjiese verblyf in rustige area en ideaal geleë vir besoek aan nasionale park.
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Clean, tidy accommodation in a quiet area and ideally located for visiting the national park.
This was our second stay at Elephant Walk and as before we were warmly received. The owner accommodated us very well when we requested extra accommodation for two additional persons at the last minute. The accommodation itself is neat and does not lack the basic necessities at all. The rooms are basic but clean and meet 100% the need to lay down after a long day. Parking for vehicles is lighted and safe and the gate to the site is locked at night. The amount asked per person per night is affordable and as long as it stays in that range we will always make our reservations here again.
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Elephant Walk Guesthouse and Backpackers 's response
Thank you for the review as it motivates both myself and my staff to try our best as far as possible.
Irinka S - Jul 2017
Overall score
Rustige en eenvoudige plekkie om by te bly.
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Quiet and simple place to stay.
There is access to a communal kitchen to make your own food and a braai area was available. I would recommend going for the guest room option instead if you are passing through.
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Elephant Walk Guesthouse and Backpackers 's response
Thank you for your review, and I agree if you want a little more luxury than the Backpacker room options(budget), It is advised to try the en-suite units costing a little more.
Amelda V - Jul 2017
Overall score
Die verblyf was stowwerig, oud en bedompig.
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The stay was dusty, old and stuffy.
The bathroom equipment does not work properly.
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Elephant Walk Guesthouse and Backpackers 's response
Good morning
Thank you for the review which serves the purpose for pointing out faults and problems enabling us to investigate and see what needs attention. I do apologise for replying in English due to my Afrikaans not being very good in the written form.
On the low rating given to customer service, it's a pity as I had a person who was standing in for me in my absence and therefore cannot really comment. He is a young well educated and friendly person and if he treated Amelda and her family badly I do apologise for that. It was his first time he had done this and intended to assist me in my absence this one time.
Sorry about the report on the cleanliness of the unit, but I do not accept that. I did, however, speak to the person who is designated to that particular unit, and as I was, she too was totally surprised. However, I will keep an eye on this.
On the security side, the premises are locked at night. There are functioning security lights for the parking area. I must add that we do not have armed security guards at this establishment as it does not warrant it.
The amenities reported as not functioning properly was double checked, and it was found that the shower functions properly and the toilet flushes correctly as well as the lighting inside was found to be all OK.
Reviews do however ensure that we at our establishment do keep our finger on the pulse.
I would like to suggest that whoever the guest is, to please in future not to suffer in silence, but if there is something wrong to immediately bring it to the attention of the establishment owner affording them time to respond ASAP. This to ensure a pleasant stay. It will assist both parties whoever and wherever.
Thank you.
Charl M - Jan 2017
Overall score
Waarde vir geld.
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Value for money.
Very clean and nice, we have no complaints.
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Elephant Walk Guesthouse and Backpackers 's response
Baie dankie en ek moet by voeg dit is altyd lekker om sulke oulike mense te huisves. Mag dit vir julle 'n mooi 2017 wees.
Groete
James Clulow
Wimpie B - Dec 2016
Overall score
Baie lekker gewees!
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We enjoyed it so much!
The accommodation was clean and neat! It was pleasant and reception was very friendly!
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Elephant Walk Guesthouse and Backpackers 's response
Hallo Wimpie
Thank you for the nice review because it spurs us on to keep the standards high and to assist in making the stay a comfortable one.
Stephanus B - Nov 2016
Overall score
Doeltreffende verblyf voor die Kruger Park.
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Efficient accommodation before the Kruger Park.
Efficient accommodation with friendly staff and close to the Phalaborwa-gate to the Kruger National Park.
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Cecile D - Sep 2016
Overall score
Veilig en rustig.
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Safe and quiet.
I was very tired after a long day on the road. Reception was quick and friendly. Room had air conditioning which helped against the heat. I will visit Elephant Walk again and also recommend to our other staff.
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Elephant Walk Guesthouse and Backpackers 's response
Thank you Cecille,
It does motivate us to try our best and try to improve anyone's stay here at Elephant Walk, when the feedback is constructive and positive. We are also from our side privileged to have the nice people who frequently visit us.
Thank you.
Pieter D - Feb 2016
Overall score
Teleurgesteld.
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Disappointed.
The mattress needs to be replaced. It's not suitable. No warning warning you up the stairs from bedroom to bathroom facilities. Two steep steps - my wife was lucky she kept her balance or she would have fallen badly. Air conditioning not working properly.
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Elephant Walk Guesthouse and Backpackers 's response
Pieter
Thank you for your review and I will have a look at what you have commented on and if possible take the required action..I do apologies for the steps incident your wife had leading up to the bathroom as it is reasonably visible when entering the bath room.
I will make mention to all new clients that they be aware of the steps leading up to he bath room in the future and that should hopefully alleviate any possible tripping up when wanting to enter the bathroom. Once again thank you.
Ian M - Jan 2016
Overall score
Although it is an acceptable establishment, the location is not the best.
Read moreElephant Walk Guesthouse and Backpackers 's response
Thank you for your review and concerns as stated. I responded to the complaints when they were brought to my attention and contacted the Lodge situated across the road from my establishment.
This I did by means of both telephonically and personally visiting the manager at the source of the noise. I have since then been contacted by the responsible people who offered me and my clients an apology and also assured me that the functions with loud music have been suspended.
The complaint was justified and I can report that the matter was attended to successfully. The swimming pool rules with the times permitted to use it, unfortunately, applies to all persons using that facility.
I’m sorry that your visit turned out the way it did, but has assisted me in having the source of the noise especially stopped.
Kind regards,
James Clulow
Owner
Antoinette H - Sep 2015
Overall score
Sal dit nie aanbeveel nie.
Elephant Walk Guesthouse and Backpackers 's response
Antoinette
I am sorry you had the experience you documented. Thank you for the things reported that were really faulty and I do apologise for that. These things will be attended to by an electrician. There are some things I do not accept as will be seen below.
1). The unit being dirty. All of my units have white linen and towels in them so that any client arriving to stay in any unit at Elephant Walk can see immediately whether the unit is clean. This I support with the reviews of dozens of other clients.
2). Your comments on the bathroom I also totally disagree with.
3). The A/Con will be behind the curtain if you pull the curtain right across it.
4). Thank you for the report on the fan/light.
Hannelie M - Aug 2015
Overall score
Onsmaaklik.
Elephant Walk Guesthouse and Backpackers 's response
Hi, Hannlie thank you for your review and it is appreciated that you feel aggrieved. We do try to give as good a service as possible and if this wasn’t so in your case I apologise.
Kind regards
James Clulow
Milda O - Jun 2015
Overall score
Waarde vir geld.
Leoni B - Feb 2015
Overall score
Alles was perfek. Lugverkoeler en swembad was 'n heerlike lafenis!
Hans L - Feb 2015
Overall score
Voldoen aan vereistes.
Charmaine S - Jan 2015
Overall score
Teleurgesteld met die eenheid.
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Disappointed with the unit.
We had a problem with mosquitoes. The coffee and sugar were rock hard and unusable.
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Daan D - Jan 2015
Overall score
A very decent stay
Sonja V - Dec 2014
Overall score
Baie lekker geslaap!
Maryna F - Sep 2014
Overall score
Stil en rustige omgewing.
Helette H - Jul 2014
Overall score
Very good value for money.
Charlotte V - Jul 2014
Overall score
Billike, netjiese verblyf vir 'n gesin wat wil oorslaap voor hulle die wildtuin ingaan.
Annelee C - Jul 2014
Overall score
Dit was netjies!
Desray N - Jul 2014
Overall score
Privaat, gasvry, veilig en skoon, maar bietjie beknop.
Read moreMariana K - Jul 2014
Overall score
Heerlike gasvrye verblyf.
Hennie V - Jul 2014
Overall score
Dit was vir ons groep 'n kort oorslaap om die volgende oggend vroeg te vertrek.
Elize D - Jul 2014
Overall score
Dit was baie lekker!
Larry H - Jul 2014
Overall score
Excellent
Trudie N - Jul 2014
Overall score
Ek kan die plek beslis aanbeveel!
Gert D - Jul 2014
Overall score
Uitstekend! As daar ses sterre bestaan het, het ons Elephant Walk ses sterre gegee.
Cecilia S - Jul 2014
Overall score
Lekke!
Mynie K - Jun 2014
Overall score
Aangename verblyf in alle opsigte!
Magda V - May 2014
Overall score
Heerlik!
Elmari V - May 2014
Overall score
Lekker in die natuur.
Johann E - May 2014
Overall score
Goed, behalwe vir die kamer waarin honde/troeteldiere was.
Amanda V - Apr 2014
Overall score
Baie lekker, maar die kamer is te na aan die woning.
Abrie M - Apr 2014
Overall score
Perfek vir oornag!
Jean-matt V - Apr 2014
Overall score
Good Value for money and service with a smile.
Bessie F - Mar 2014
Overall score
Alles was heeltemal goed genoeg vir ons.
Doret M - Mar 2014
Overall score
Een nag vir "backpackers".
Jannie G - Feb 2014
Overall score
Very clean and affordable, will book there again
Seef D - Oct 2012
Overall score
Stunning accommodation
Willie B - Aug 2012
Overall score
Great
Lynn D - Jul 2012
Overall score
Nice and clean - all communal areas looked after
Charles M - Jan 2012
Overall score
Good
Lora C - Dec 2011
Overall score
Excellent
- Capacity: 36 people
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 30 Anna Scheepers Avenue, Phalaborwa, 1389, Limpopo
- All ages welcome