Nkutu River Lodge
Review Summary
Glenn Y - Jan 2023
Overall score
It was perfect until my partner was viciously and unprovokingly attacked by the owners dogs while entering the premises.
Read moreNkutu River Lodge 's response
Hi Glenn,
I have been expecting this review with some trepidation because, as you correctly point out, once an incident of this nature happens, the damage is done and there is very little that can be said or done to make things right. I am a firm believer in the principle that it is the owner, and not the dog, that must be “blamed” and I must, again, apologise for the fact that the incident was ever allowed to occur. I can only say that I am extremely grateful that the injuries were minor.
I think it is important (for you and those reading this review) to focus on your point that something must be done to prevent further occurrences. As you are aware, we do have fences to keep the dog away from areas where guests stay. Unfortunately, one of the gates was erroneously left open, and that is how this incident was allowed to happen. To combat the possibility that this could happen again, I have started installing automatic gate-closing springs that will ensure that the gates cannot ever be left open by mistake again. Secondly, the responsible dog (Cooper) is in all other respects a friendly and playful dog which, unfortunately, has a hypersensitized protective streak due to the fact I think that he was rescued from dire circumstances. I have therefore approached a dog trainer and behaviourist to assist with this unacceptable part of his behaviour. Rest assured that, if these interventions are unsuccessful I will, with sadness, accept that we will have to rehome Cooper. I do appreciate your gracious acknowledgment that, apart from the incident, your stay would have been perfect, and we will focus our attention on ensuring that we keep to that standard going forward.
Please contact me regarding compensating your partner for the cost of replacing her dress.
Wendy, my wife, has asked me to convey her apologies for the perception of her lack of empathy.
She was not here when the incident occurred and felt that, after the fact, it was best left to me to deal with the situation.
Best wishes,
Glen
Michelle C - Oct 2022
Overall score
Was absolutely amazing! Wish we could have stayed longer!
Anita N - Sep 2021
Overall score
Amazing, fabulous.
Nosithobiso Z - Aug 2021
Overall score
It was a lovely and cozy stay. The weather permitted and Wendy, the host, was very friendly and just a call away. Definitely recommended.
Ina G - Aug 2021
Overall score
Pragtig en rustig!
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Beautiful and peaceful!
Thank you very much, the place is beautiful, new, modern and the area is peaceful. I wouldn't have minded walking in the nature reserve but we were only there for one night. Everything was very neat and clean.
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Jeanetha B - Mar 2020
Overall score
Niks besonders nie.
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Nothing special.
Too far to drive, reception was unfriendly. Pillows on bed too hard to sleep on. Cobwebs in bathroom, shower and windows not clean. Appreciated the air conditioning.
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Mpho G - Feb 2020
Overall score
Simply outstanding.
Christa B - Feb 2019
Overall score
Accommodation in the forest.
Linda B - Jul 2018
Overall score
Wonderful!
`chris P - May 2018
Overall score
Heerlike blyplek met 'n pragtige uitsig.
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Lovely place with a beautiful view.
Neat, clean and modern.
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Connie R - Nov 2016
Overall score
Fantastic.
Nardi V - Aug 2016
Overall score
Wat 'n wonderlik plek om te bly.
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Wonderful place to stay at.
We had a great time. Very quiet and relaxing. Amazing view and friendly service. Will definitely go back.
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Gerhardus K - Apr 2015
Overall score
Lekker lekker!
- Capacity: 6 people
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Check-in: 14:00 to 20:00
Check-out: 11:00 - Address: 13A Valley Drive, Forest Hills, Kloof, 3610, KwaZulu-Natal
- All ages welcome