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Nkutu River Lodge

13 reviews
Self Catering

Review Summary

4.6 out of 5from 13 reviews for Nkutu River Lodge
Cleanliness
4.8/5
Service
4.4/5
Location
4.5/5
Safety
4.7/5
Value for money
4.8/5
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Glenn Y - Jan 2023
Overall score
Cleanliness
5/5
Service
1/5
Location
5/5
Safety
1/5
Value for money
5/5
Glenn Y
With spouse/partner

It was perfect until my partner was viciously and unprovokingly attacked by the owners dogs while entering the premises.

Upon returning from breakfast I had to turn back to the vehicle to fetch my mobile phone. My partner continued entering the premises via the guest entrance when I heard screams dogs barking and owner shouting. By the time I got to where she was she was pinned against a bush and the owner was struggling to get the dog away. She had been bitten on her knee and her dress was torn. I must add that the owner was very apologetic about the incident and arranged for medical treatment and medication at his own cost but the damage was already done. My partner was very traumatised and chose not to spend the night there. Needless to say it put a damper on what could have been a perfect stay. It's unfortunate this happened but something has to be done to prevent further occurrences. After discussion we chose not to take any civil action although we were advised differently by legal counsel. What I would have expected was the owners wife to at least be a bit more sympathetic or empathetic towards my partner but this was not forthcoming.

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Nkutu River Lodge 's response

Hi Glenn,
I have been expecting this review with some trepidation because, as you correctly point out, once an incident of this nature happens, the damage is done and there is very little that can be said or done to make things right. I am a firm believer in the principle that it is the owner, and not the dog, that must be “blamed” and I must, again, apologise for the fact that the incident was ever allowed to occur. I can only say that I am extremely grateful that the injuries were minor.
I think it is important (for you and those reading this review) to focus on your point that something must be done to prevent further occurrences. As you are aware, we do have fences to keep the dog away from areas where guests stay. Unfortunately, one of the gates was erroneously left open, and that is how this incident was allowed to happen. To combat the possibility that this could happen again, I have started installing automatic gate-closing springs that will ensure that the gates cannot ever be left open by mistake again. Secondly, the responsible dog (Cooper) is in all other respects a friendly and playful dog which, unfortunately, has a hypersensitized protective streak due to the fact I think that he was rescued from dire circumstances. I have therefore approached a dog trainer and behaviourist to assist with this unacceptable part of his behaviour. Rest assured that, if these interventions are unsuccessful I will, with sadness, accept that we will have to rehome Cooper. I do appreciate your gracious acknowledgment that, apart from the incident, your stay would have been perfect, and we will focus our attention on ensuring that we keep to that standard going forward.
Please contact me regarding compensating your partner for the cost of replacing her dress.
Wendy, my wife, has asked me to convey her apologies for the perception of her lack of empathy.
She was not here when the incident occurred and felt that, after the fact, it was best left to me to deal with the situation.
Best wishes,
Glen

Nkutu River Lodge
Michelle C - Oct 2022
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle C
With spouse/partner

Was absolutely amazing! Wish we could have stayed longer!

Loved the decor in the room and the view of the valley was spectacular! Will definitely be visiting again!

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Anita N - Sep 2021
Overall score
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Anita N
With spouse/partner

Amazing, fabulous.

Although the drive to the location was a bit lengthy it was worth it.

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Nosithobiso Z - Aug 2021
Overall score
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Nosithobiso Z
With spouse/partner

It was a lovely and cozy stay. The weather permitted and Wendy, the host, was very friendly and just a call away. Definitely recommended.

The place is very beautiful and neat. Exactly as advertised. It had everything we needed, and Wendy, the host, was just a call away and very friendly. I highly recommend it.

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Ina G - Aug 2021
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ina G

Pragtig en rustig!

Baie dankie, die plekkie is pragtig, nuut, modern en die area is rustig. Ek sou glad nie omgegee het om in die natuurbewaringsarea te gaan stap nie maar ons was slegs een nag daar. Alles was baie netjies en skoon.

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Beautiful and peaceful!

Thank you very much, the place is beautiful, new, modern and the area is peaceful. I wouldn't have minded walking in the nature reserve but we were only there for one night. Everything was very neat and clean.

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Jeanetha B - Mar 2020
Overall score
Cleanliness
2/5
Service
1/5
Location
1/5
Safety
5/5
Value for money
3/5
Jeanetha B
Individual traveler

Niks besonders nie.

Te ver om te ry, ontvangs was onvriendelik. Kussings op bed te hard om op te slaap. Spinnerak in badkamer, stort en vensters nie skoon nie. Het die lugversorging waardeer.

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Nothing special.

Too far to drive, reception was unfriendly. Pillows on bed too hard to sleep on. Cobwebs in bathroom, shower and windows not clean. Appreciated the air conditioning.

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Mpho G - Feb 2020
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mpho G
With spouse/partner

Simply outstanding.

The unit is absolutely beautiful, spacious, spotless and fully equipped. There's a mall right around the corner and we didn't have to drive far for all the attractions we visited. Hubby and I absolutely loved it!

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Christa B - Feb 2019
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Christa B
With spouse/partner

Accommodation in the forest.

Hot buttered toast is an exceptional place - over looking a nature reserve. At night we could hear the gurgle of the stream below. The apartment is stunning, very neat and well designed.

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Linda B - Jul 2018
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Linda B
On business

Wonderful!

We had a lovely stay at Hot Buttered Toast and will be back, was great that it is a self-catering unit. And it is neat and tidy. Wonderful experience! Will be back.

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`chris P - May 2018
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
`chris P
With spouse/partner

Heerlike blyplek met 'n pragtige uitsig.

Netjies, skoon, modern.

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Lovely place with a beautiful view.

Neat, clean and modern.

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Connie R - Nov 2016
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Connie R
Family with young children

Fantastic.

Warm and friendly welcome, beautiful view and the accommodation very modern and neat and beautiful decorated. Will definitely visit again.

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Nardi V - Aug 2016
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nardi V
On business

Wat 'n wonderlik plek om te bly.

Ons het baie lekker hier gebly. Dis baie stil en rustig. Ongelooflik mooi uitsig en vriendelik diens. Sal definitief weer hier bly.

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Wonderful place to stay at.

We had a great time. Very quiet and relaxing. Amazing view and friendly service. Will definitely go back.

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Gerhardus K - Apr 2015
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerhardus K
Family with young children

Lekker lekker!

Die diens is puik!

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From
R950
per night, for 2 ppl
From
From R950
per night, for 2 ppl
13 reviews
Make a Booking
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From
R950
per night, for 2 ppl
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  • Capacity: 6 people
  • Check-in: 14:00 to 20:00
    Check-out: 11:00
  • Address: 13A Valley Drive, Forest Hills, Kloof, 3610, KwaZulu-Natal
  • All ages welcome
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA97qDLIFRzi1tGCv5iCRquXstLqGwIAIZWww2DifNJ4gRFlaukM?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R950 per night, for 2 ppl 13 5 1 5 13A Valley Drive Forest Hills 3610 KwaZulu-Natal 021 201 8900 14:00-20:00 11:00 -29.750137545893 30.842640101852
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