Kruger Park Lodge Unit 550
Review Summary
Mariette K - May 2023
Overall rating
Die was goeie waarde vir geld. Daar was egter 'n paar haakplekkies.
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The was good value for money. However, there were a few snags.
The geyser was not turned on and so there was no hot bath as planned when I went to bed. The WiFi did not work and was the reason for my choice of booking the unit seeing as it was advertised as equipped with WiFi. There was also no bottle opener, but reception came to our aid by coming to deliver one. There were also no dishwasher tablets which in itself was not a problem to wash by hand, but then guests should be warned to bring them with them.
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Kruger Park Lodge Unit 550 's response
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have the amenities you were expecting, and we apologize for falling short in providing them.
Regarding the geyser, we apologize for not having it turned on prior to your arrival, which resulted in a lack of hot water for your bath. We understand how frustrating this must have been, and we are sorry for the inconvenience caused. We will ensure that housekeeping pays closer attention to this detail in the future to prevent such issues.
We also apologize for the Wi-Fi not working during your stay. We understand that having a reliable internet connection is essential, especially when it was one of the factors that influenced your choice of booking with us but unfortunately lightning struck a cable and that particular section within the resort had no Wi-Fi at all. I can confirm that this issue has been resolved.
We appreciate your feedback as it helps us improve our services and better meet the expectations of our guests. We hope that you will give us another opportunity to serve you in the future, so we can provide you with the exceptional experience you deserve.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
- Capacity: 6 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 1242 Portia Shabangu Drive, Kruger Park Lodge, Hazyview, 1241, Mpumalanga
- All ages welcome
