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Monacco Guest House

Guest House

Review Summary

3.6 out of 5from 27 reviews for Monacco Guest House
Cleanliness
3.4/5
Service
3.2/5
Location
3.9/5
Safety
4.1/5
Value for money
3.4/5
Anonymous Guest - Aug 2023
Overall rating
Cleanliness
2/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
3/5
Anonymous Guest
With spouse/partner

Didn't spend much time at the guest house but the time we were there, it was a bit racy in the early morning.

Busy with renovations which makes it a bit uncomfortable.

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Riaan V - Jul 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Riaan V
On business

Did not enjoy the stay!

First of all there was no toilet paper, and the TV and remote did not work. At 2:00 am there were guests who started a party in the room next door. There was no control over guests who misbehaved. At 3:30 am, I contacted the management to discipline the guests. This type of behaviour should not be tolerated.

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James S - Feb 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
1/5
James S
Family with young children

Kan nie dink dat so 'n plek geadverteer word nie.

Sien sterre.

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Can't imagine such a place being advertised.

See stars.

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Sune F - Oct 2022
Overall rating
Cleanliness
2/5
Service
1/5
Location
1/5
Safety
2/5
Value for money
1/5
Sune F
Large group

Unorganized and ignored booking details, completely.

At the time we made our booking, it was made for 7 people with the following arrangements: 3 x Double Rooms and 1 x Luxury Room. At the point of arrival, they did not even bother to look at what was booked and paid for, but rather just allocated and assigned the people who showed up. As one couple was unable to join, this resulted in one single room (even though a double room was booked), and two double rooms. The luxury room was completely unavailable. When contacted, they then spun stories around what the group had said to them which were outright lies. As it currently stands, we are out of pocket R860, because of their shocking organizational skills. I will add that as a booking agency the website has not been helpful in the slightest in resolving this matter, and merely pointed us to deal with this horror show of a guest house even further, to no avail. Very disappointing experience all around, which is unfortunate because we have always had an exceptional experience using this platform.

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John S - Aug 2022
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
John S
With spouse/partner

Eenhede benodig dringende onderhoud.

By aankoms is ons verwittig van water onderbreking t.o.v. ons eenheid Nr 2. Na ses ure sonder water, het hulle aangebied om ons te skuif na Nr. 8. Daar gekom was ons teleurstelling groot toe ons ontdek dat die toiletsitplek 'n goedkoop plastiese een was en stukkend. Verder was die venster plein glas en die blinding het nie gewerk nie. Toe word ons verskuif na Nr. 7 wat heelwat beter was maar nie volmaak nie. Moes vir Openview-afstandbeheer vra. Badkamer se skuifdeur het nie 'n binnehandvatsel gehad nie. Een bedlamp het nie gewerk nie. Als in als teleurstellend.

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Units require urgent maintenance.

On arrival we were informed of a water outage in relation to our unit No. 2. After six hours without water, they offered to move us to No. 8. Once there we were disappointed to discover that the toilet seat was a cheap plastic one and broken. Furthermore, the window was plain glass and the blind did not work. Then we were moved to No. 7 which was much better but not perfect. Had to ask for Openview remote. Bathroom sliding door did not have an interior handle. One bedside lamp did not work. All in all disappointing.

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Marié W - Feb 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Marié W

Very unpleasant.

Big drunken party was held around the swimming pool the next day. Very messy and noisy - bottles and rubbish scattered all over the place. Zero consideration for other guests.

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Chris B - Feb 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Chris B
Individual traveler

Skoon en netjies.

Een nag oorgeslaap. Baie skoon en netjies. Gerieflike bed.

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Clean and tidy.

Overslept one night. Very clean and tidy. Comfortable bed.

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Yolanda E - Jan 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Yolanda E
Family with teenagers

Verblyf is skoon maar baie basies.

Was net vir my baie onprofessioneel dat die ontvangsdame jou in die oggend kom uitklok met 'n handdoek om die lyf en pantoffels aan.

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Accommodation is clean but very basic.

It was just very unprofessional for me that the receptionist comes to check you out in the morning with a towel around her body and slippers on.

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Khuthedzo M - Nov 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Khuthedzo M
Individual traveler

My stay was perfect.

My stay was okay, up until the morning around 6 am. The employees were making noise in the kitchen and I was still asleep.

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Leoni L - Nov 2021
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Leoni L
With spouse/partner

Het 'n halfuur gewag om ons kamer te kry.

Koue water vir stort gehad en die lugversorger maak nie koud nie. Plafon lyk bietjie verwaarloos asook die toiletsitplek, plus daar is geen badkamerasblik nie. Was bietjie teleurgesteld, maar dit was nogsteeds 'n aangename verblyf.

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Waited half an hour to get our room.

Had cold water for shower and the air conditioner does not make it cold. Ceiling looks a bit neglected as well as the toilet seat, plus there is no bathroom bin. Was a little disappointed, but it was still a pleasant stay.

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Reinhardt V - Sep 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Reinhardt V
Family with young children

Nie so lekker geslaap nie.

Geen TV-remote na 3 keer se aanvraag. Een handdoek vir die 3, ons het later nog een gekry toe ons vra. Baie gaste wat in hulle karre sit en tot 2uur die oggend musiek luister in die parkeer area. Geen Covid-prosedures! Geen maskers of geen sanitizer nie.

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Didn't sleep so well.

No TV remote after 3 requests. One towel for the 3, we later got another one when we asked. Many guests who sit in their cars and listen to music in the parking area until 2 in the morning. No Covid procedures! No masks or no sanitizer.

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Hendrik L - May 2021
Overall rating
Cleanliness
1/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Hendrik L
On business

Vuil en kry nie wat belowe word nie.

Die beddegoed was nie skoon nie en die DStv het nie gewerk nie terwyl hulle sê alle kamers het DStv.

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Dirty and don't get what is promised.

The bedding was not clean and the DStv did not work while they say all rooms have DStv.

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Nicole W - May 2021
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
3/5
Value for money
2/5
Nicole W
With spouse/partner

Unorganized and load.

We arrived to them not having a booking for us. They run around not telling us what is going on. We had a wedding to get to and we're almost late due to this. Luckily they had a room open, Room 3. They gave us the key but no remote and I had to go ask for one which took up even more of our time. The room was to a certain degree clean however there is a lot of damage on the walls, mould in the bathroom (ceiling) and the shower floor is not clean. There was only one set of towels in the room and the plug next to the bed was loose and shorted the next morning when we tried to use it. During the evening the other occupants were very loud and woke us up more than once that night/early morning. Not a pleasant stay, we were up very early the next morning just to get home. The photos are obviously old as the rooms have a lot of wear and tear on them and maintenance is needed.

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Corne G - May 2021
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Corne G
With spouse/partner

This was the worst experience ever.

First they said they don't know about our booking. Eventually they found the confirmation email on their bookings list. No toilet seat, mould growing everywhere in bathroom. Shower too dirty to use. Broken taps. Surprised this place is even listed on the website.

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Monacco Guest House 's response

Dear Corne,
We would like to ask about the date of your booking. We humbly apologize for your experience at Monacco Guest House. We have 4 cleaners cleaning every day, there are neither molds nor broken taps, toilet seats are available in every room but we have taken note of all your complaints.
Regards
Kumbi

Monacco Guest House
Tarryn O - Mar 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Tarryn O
With spouse/partner

Generally pleasant.

Just a few issues: TV not working and bedside lamp not working. Also bedroom not cleaned on Sunday morning. Other than that it was very clean, neat and tidy. Nice linen and comfortable bed.

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Luane J - Dec 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Luane J
With spouse/partner

Excellent value for money.

The room is clean and bedding is a good quality.

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Anton H - Oct 2020
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Anton H
Individual traveler

Skoon en netjies.

Hulle kan ten minste seep in die badkamer sit. Hulle TV-kanale het nie gewerk nie. Gaste verwag dalk beter TV-/DSTV-kanale. Hulle kan sorg dat die aircon uitgesorteer is sodra die gas inkom.

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Clean and tidy.

At least they can put soap in the bathroom. Their TV channels were not working. Guests may expect better TV/DSTV channels. They can ensure that the aircon is sorted out as soon as the guest enters.

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Michelle M - Oct 2019
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Michelle M
With spouse/partner

Netjies.

Die plek is baie netjies en skoon. Ek sal net aanbeveel dat hulle dalk handeseep in die badkamer sit en melk by koffiestasie.

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Tidy.

The place is very neat and clean. I would just recommend that maybe they put hand soap in the bathroom and milk at the coffee station.

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Mionneke K - Aug 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mionneke K
With spouse/partner

Uitstekend.

Dit was baie aangenaam om daar te bly. Goeie ontvangs en uitstekende diens. Ek sal hulle enige tyd aanbeveel. Baie dankie vir 'n skoon, netjiese kamer en veilige parkering.

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Outstanding.

It was very pleasant to stay there. Good reception and excellent service. I would recommend them anytime. Thank you very much for a clean, tidy room and safe parking.

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Anonymous Guest - Jan 2019
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
2/5
Anonymous Guest
Family with young children
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Linda D - Aug 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Linda D
Individual traveler

Pleasant.

Wonderful service and friendly.

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Lizzie K - Feb 2018
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Lizzie K
With spouse/partner

Comfortable.

Perfectly comfortable for what we needed the room for. Only negative is that we only had 1 towel. But we managed fine!

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Pieter C - Oct 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Pieter C
Family with young children

Aanvaarbaar.

Vind verblyf redelik. Badkamer kan opgeknap word. Los matte nie skoon. Deur wat badkamer toemaak buite werking.

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Acceptable.

Find accommodation reasonable. Bathroom can be renovated. Do not leave carpets clean. Door that closes bathroom out of order.

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Suritha D - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Suritha D
With spouse/partner

Rustig.

Nie vol DStv nie en te min koffie met slegs poeiermelk. Skoon en netjies. Stil en rustige omgewing.

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Restful.

Not full DStv and too little coffee with only powdered milk. Clean and tidy. Quiet and peaceful environment.

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Lance R - Aug 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lance R
With spouse/partner

Great experience and friendly staff.

See star rating.

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Annie S - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Annie S
With spouse/partner

Netjies en prakties.

Eienaar baie "hands on" laat gaste tuis en welkom voel. Geen steurnis deur nag, stil buurt en veilig. Beveel graag aan, baie dankie.

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Neat and practical.

Owner very "hands on" makes guests feel at home and welcome. No disturbance through night, quiet neighborhood and safe. Happy to recommend, thank you very much.

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Hennie M - Jul 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Hennie M
With spouse/partner

Was 'n baie goeie ervaring. Bed is al bietjie hol geslaap.

Bed is al bietjie hol geslaap.

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Was a very good experience. The bed has already been slept in a bit.

The bed has already been slept in a bit.

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From
R700
per night (sleeps 2)
From
From R700
per night (sleeps 2)
From
R700
per night (sleeps 2)
Make a Booking
  • Capacity: 23 people
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • Address: 61 Prinsloo Street, Erasmus, Bronkhorstspruit, 1020, Gauteng
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDMxNzk3MmYwLTZhNWUtNDFiMS05OThmLTExYTVlMjRlZDY0OQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R700 per night (sleeps 2) 27 5 1 4 61 Prinsloo Street Erasmus 1020 Gauteng 021 201 8900 14:00-19:00 11:00 -25.8123 28.73911
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