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N'taba River Lodge & Spa

Lodge

Review Summary

4.2 out of 5from 36 reviews for N'taba River Lodge & Spa
Cleanliness
4.3/5
Service
4.1/5
Location
4.3/5
Safety
4.5/5
Value for money
3.9/5
Janet W - Dec 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
3/5
Janet W
Family with teenagers

Relaxed.

Very beautiful location. Brings you close to nature with the river running past. You can hear the water, birds and see the stars. Amazing.

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Akash M - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Akash M
With spouse/partner

Awesome stay.

Nice cosy place in Port St Johns, the hosts were amazing and very insightful, and always willing to make the stay more comfortable and enjoyable. Keep up the excellent work.

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N'taba River Lodge & Spa 's response

Thank you Akash,

I appreciate your positive feedback. I look forward to hosting you again in the future.

Best wishes for the New Year.

Regards,
Kieron

N'taba River Lodge & Spa
Philiswa L - Dec 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
5/5
Value for money
1/5
Philiswa L
With spouse/partner

Terrible.

No network. Rooms filthy with old rugs called floor mats. No electricity. Generator controlled and switched off while I was still busy.

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N'taba River Lodge & Spa 's response

Dear Philiswa,
I apologise that you were not satisfied with your stay at the Lodge. However, the Lodge is situated in a very rural part of the country. We try our best to provide a stable service and have invested in several boosters to keep the network running. However, Port St Johns had an electricity outage for 2 weeks early this December which affected the tower that supplies us with the network. It was completely out of our hands and we had to wait for a transformer to come in from Nelspruit. The generator is therefore controlled as it does not make sense to run it throughout the night as it costs a lot to run and it is also noisy.

The reception would have informed you in advance of switch-off times, so you would have been prepared.

Many thanks,
Regards,
Bugs

N'taba River Lodge & Spa
Ingrid V - Dec 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Ingrid V
With spouse/partner

The location is beautiful. The first room we stayed in the hot water was not running in the shower as well as the shower is in the bath was not functioning well. At least one could have checked if everything worked.

After complaining we got another room which was very nice and an upgrade as well. Staff is doing their best only a pity that few people eat in the restaurant at night. Wi-Fi not always working when there is loadshedding.

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N'taba River Lodge & Spa 's response

Dear Ingrid,

Thank you for your inputs - it does help us to improve where needed. Yes, unfortunately, as in most parts of the country, WiFi does not work when there is load shedding. This is because the tower is also off.

Please be advised that we do not have a restaurant. We have a dining room that serves only in-house guests. Our dining room is not open to the public, hence it will not have many patrons.
Regards,
Bugs

N'taba River Lodge & Spa
Xolelwa S - Oct 2022
Overall rating
Cleanliness
3/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
2/5
Xolelwa S
With friends

The staff members are not friendly at all, those at the reception.

The place doesn't look like as shown on the pictures when it's being advertised, I was a bit disappointed. For example, the pool is not well maintained, and the blue lights in it are off (not working) but in the picture, the pool looks blue and attractive at night.

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N'taba River Lodge & Spa 's response

Dear Xolelwa, I apologize for the Staff being unfriendly. I will look into this matter and rectify it with immediate effect. My staff are usually very friendly and helpful.
With regards to the swimming pool, we switch off at night because of the continuous load shedding problems. Our schedule is from 7-9pm most days. The swimming pool is not powered by the generator, hence lights are off.
Regards,
Bugs Moodley

N'taba River Lodge & Spa
Erica V - Sep 2022
Overall rating
Cleanliness
3/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
3/5
Erica V
With friends

Kort wegbreek met vriende.

Die eienaars en personeel is super vriendelik en met die restuarant en spa op die perseel is dit beslis baie gerieflik. Eienaars het bevestig dat hulle binnekort die oord gaan renovate wat regtig nodig is. Sodra upgrade gedoen is, sal die oord waarde vir geld wees, maar ongelukkig tans is daar paar goedjies wat aandag kort in die kamer waar ons gebly het. Soos byvoorbeeld die lig wat geskuif is en die gate nie toegemaak is nie. Bad aan buitekant is beskadig. Grout in stort moet vervang word of ordentlik geskrop word. Die hemelbed se gordyne het baie erg geruik - nie vuil nie, maar lanklaas gewas. Sterkte met julle renovations N'taba River Lodge & Spa.

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Short break with friends.

The owners and staff are super friendly and with the restaurant and spa on site it is certainly very convenient. Owners have confirmed that they will soon renovate the resort which is really needed. Once upgraded, the resort will be value for money, but unfortunately at present there are a few things that need attention in the room where we stayed. Like for example the light that was moved and the holes were not closed. Bath outside is damaged. Grout in shower should be replaced or properly scrubbed. The curtains of the four-poster bed smelled very bad - not dirty, but not washed for a long time. Good luck with your renovations N'taba River Lodge & Spa.

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Thomas B - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thomas B
Individual traveler

Very tranquil, beautiful parklike premises, safe parking.

Beautifully positioned right on the river.

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Masale M - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Masale M
With spouse/partner

Excellent.

Exceeded my expectations.

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Mark L - Jul 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Mark L
Individual traveler

Nice location but insist on accommodation you booked and paid for.

The lodge was very neat, and clean and in a good location on the river bank. Unfortunately, I had requested and booked a specific separate unit for personal reasons of privacy and proximity to other guests, which upon arrival was apparently not available. I was given an "upgrade" to a "superior" unit which unfortunately did not live up to expectations. The units are relatively small with the only window being the sliding entrance door, and crowded together, even sharing an open patio such that you could also hear all manner of noises through the night, TV, guests talking and moving about upstairs, toilets flushing, etc. which spoilt my experience and left me feeling hemmed in.

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N'taba River Lodge & Spa 's response

Dear Mark,
I personally spoke to you on arrival and offered you the room you had booked. It was a standard room that we had no problem to offer you and it was available. You didn't even want to look at it. We had good intentions in re-allocating you to a Superior Room. There was no bad intentions as we only want all our guests to be comfortable. The Superior Room has a sliding door and a window in the bedroom as well. We were fully booked with Sardine Run Divers from Israel. Considering that it was a large group, one would expect a little noise on return to rooms etc. I had a Minister in the same room 2 days before you and I had no compliants.
Regards
Bugs

N'taba River Lodge & Spa
Shirnelle N - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Shirnelle N
With spouse/partner

The staff were very helpful and professional and went the extra mile for us. The food was amazing and done to perfection.

Excellent location. Food was from top shelf. Staff amazing. Definitely a place to visit for any occasion.

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Liz B - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Liz B
With spouse/partner

A relaxed, peaceful place to stay.

It is beautifully positioned right on the river, and has a nice restaurant with good service.

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Monde M - Jan 2022
Overall rating
Cleanliness
5/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
1/5
Monde M
With spouse/partner

It was not good at all. We we were staying at Nyoni B room where we had to shower with cold water for the duration of our stay there.

The reception staff was so unfriendly and at times acted as if we were in a military camp. I would not recommend Ntabeni Lodge to anyone who is known to me. Their conduct was disgusting and deplorable.

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N'taba River Lodge & Spa 's response

Dear Mr.Majavu,
Thank you for your input which you did discuss with me telephonically.
However, you did not complain about the hot water until a day had passed. You also complained to pay for laundry, which according to you should be free.
I apologized to you over the phone and we removed all laundry costs and we gave you a free upgrade to compensate for the water situation.
Hence we did assist as best we could.
Regards
Bugs

N'taba River Lodge & Spa
Marius B - Dec 2021
Overall rating
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
3/5
Value for money
1/5
Marius B
On business

Disappointed to say the least.

Sadly this establishment is not up to 4 star standard and what we have paid for. The rooms smell of damp, the establishment in general is run down and need some much needed TLC. A place with so much potential, it's just not looked after. The restaurant's food is terrible and not having much options in town we opted for dinner at the lodge. Extremely disappointed in the food and felt quite sick afterwards. Although the staff have a friendly nature, their service skills and professionalism definitely lacks finesse. If you are thinking of visiting Port St Johns to explore the region, stay away. The place is a complete dump and just another municipality that has turned into a failed one. We booked for three nights at Ntaba River Lodge and forfeited two nights stay as we couldn't wait to get out of the place. Think twice before visiting the area and booking at this establishment.

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Kogalan G - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kogalan G
Family with teenagers

Excellent will definitely recommend, I will revisit.

The place was very clean with excellent warm staff, tranquil and peaceful, perfect getaway. I will definitely recommend and will revisit.

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Hope P - Aug 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Hope P
With spouse/partner

Beautiful and relaxing and the lodge cooks amazing food.

The staff was very friendly and always helpful. The views were beautiful and the food was amazing!

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Kerry T - Jan 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Kerry T
With spouse/partner

We had a lovely time.

Beautiful lodge, we had a good time.

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Linda G - Jan 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Linda G
With friends

Peaceful, relaxing, beautiful place to unwind.

We had a wonderful, peaceful, relaxing time. Comfortable chalet with everything we needed. Welcoming hosts, staff efficient and very friendly. Highly recommended.

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Sonja C - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sonja C
Family with teenagers

Stunning location on the river.

I would recommend they serve lunch as well because there is not a lot of places to lunch in the area.

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Trudy B - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Trudy B

Peaceful, beautiful and relaxing in a beautiful setting.

Had an enjoyable stay away from the hustle and bustle, African feel with friendly staff, made us feel at home and comfortable, luxurious rooms, a tasty affordable menu.

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Kasturi M - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kasturi M

It was absolutely fantastic. Service with a smile.

The was beautiful. The setting was absolutely stunning. The highlight was the amazing, friendly and very talented kitchen staff. The best fish I have eaten in a very long while. Wat an amazing start to our holiday. Thank you Moodleys for the amazing hospitality.

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N'taba River Lodge & Spa 's response

Dear Kasturi,
Your kind and encouraging comments are well noted and appreciated. We do thank you and your wonderful parents for your understanding with the renovations. We do hope to host you at N'taba in the future.
Kind Regards,
Bugs Moodley

N'taba River Lodge & Spa
Werner K - Dec 2018
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
3/5
Value for money
4/5
Werner K
With spouse/partner

Baie lekker gebly.

Het gebly vir 5 nagte, ontbyt is baie lekker, maar die spyskaart vir aandete is beperk. Daar is darem talle ander plekke om van te kies.

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Very nice stay.

Stayed for 5 nights, breakfast is very nice, but the menu for dinner is limited. At least there are plenty of other places to choose from.

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Elischa E - Dec 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Elischa E
With spouse/partner

Nie lekker nie.

Die beddegoed was vuil. Daar was nie koppies nie. Port St Johns is vuil en gevaarlik. Receptionist was nie vriendelik of hulpvol. Waiters kry nie tips nie.

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Not nice.

The bedding was dirty. There were no cups. Port St Johns is dirty and dangerous. Receptionist was not friendly or helpful. Waiters don't get tips.

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Amelia B - Feb 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amelia B
With spouse/partner

Rustige bederfweek!

Wonderlike verwelkoming deur personeel! Mooi, skoon en baie netjiese oord tussen die berge en die rivier. Die kamer was 'n koel lafenis in die warm somerhitte. Ons het heerlik geëet, baie dankie N'taba!

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Quiet pamper week!

Wonderful welcome by staff! Nice, clean and very neat resort between the mountains and the river. The room was a cool escape in the hot summer heat. We had a great meal, thank you very much N'taba!

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Karin Z - Dec 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Karin Z
With spouse/partner

N'taba is 'n oase net buite Port St Johns.

Ons het baie lekker by N'taba gebly. Dis 'n mooi en netjiese plek reg langs die rivier, omvou deur berge. Ek sal dit aanbeveel vir 'n oorslaap plek of dalk vir 2 aande se bly. Die kamers was mooi en skoon. Ons het baie lekker by die restaurant aandete en ontbyt geëet.

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N'taba is an oasis just outside Port St Johns.

We had a great stay at N'taba. It's a beautiful and neat place right next to the river, surrounded by mountains. I would recommend it for an overnight stay or maybe for a 2 night stay. The rooms were nice and clean. We had a very nice dinner and breakfast at the restaurant.

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Janis L - Dec 2017
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Janis L
With spouse/partner

Skoon, vriendelik. Baie buddha beelde. Heerlike ontbyt.

Ons TV het aanvanklik nie gewerk nie maar hulle het ons geskuif later. Die bure was raserig. Beddegoed was skoon en decor in die kamers gepas en luuks. Buddha beelde voor elke eenheid en swembad. Voel darem veilig as jy eers in jou kamer is.

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Clean, friendly. Many buddha images. Delicious breakfast.

Our TV didn't work at first but they moved us later. The neighbors were noisy. Bedding was clean and decor in the rooms appropriate and luxurious. Buddha statues in front of each unit and pool. At least feel safe once you are in your room.

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Wietse V - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wietse V
With spouse/partner

Netjies en mooi, seker die moeite werd.

'n Pragtige lodge met baie vriendelike mense. Behulpsaam en met heerlike kos. Ongelukkig kon ons nie op die rivier gaan roei het nie maar dit het seker nie die stemming gedruk nie. Sommer naby die strand en effe verder van die uitkykpunt by die landingsbaan verwyder. Seker 'n plekkie om aan te beveel.

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Neat and pretty, definitely worth it.

A beautiful lodge with very friendly people. Helpful and with delicious food. Unfortunately, we couldn't go rowing on the river, but that certainly didn't dampen the mood. Just close to the beach and a little further from the lookout point at the runway. Probably a place to recommend.

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Sindi Z - Sep 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
5/5
Value for money
4/5
Sindi Z
Family with teenagers

Wonderful experience.

Beautiful. Clean. Staff pleasant helpful. Menu needs revision, they had the same options for the whole week. But I'll still return.

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N'taba River Lodge & Spa 's response

Dear Cindy,

Thank you for your inputs, it is much appreciated. We do welcome suggestions as it helps us to improve.

I am however surprised because we do have an a la carte menu with a variety of different options available. You stayed for 3 nights and I am sure that there would have been many options ranging from curries, pastas, and grills that include meat, fish, prawns, and chicken.

Regards,
Bugs

N'taba River Lodge & Spa
Anonymous Guest - May 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
2/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With spouse/partner

Good stay. Environment very suspicious.

Good stay. Rooms good. Eat well. Service well. Environment and town uncertain.

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Albert C - Dec 2016
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Albert C
With spouse/partner

Tranquil and relaxing.

We enjoyed the 3 days we stayed at N'taba River Lodge. The room was 5 star and we had everything we needed. The staff were friendly and helpful. Food was very good, especially the breakfast. A suggestion: to open the bar at the restaurant earlier - we would have loved to, on arrival and other days, sit on the veranda/deck overlooking the river and have a refreshment. Instead we had to go into town to get some refreshments.

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Shirnelle N - Nov 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Shirnelle N
With friends

Spectacular views with a tranquil environment with wonderful spa treatments that will leave you feeling relaxed

If you love nature and waking up to a breathtaking view of the river and mountains and sounds of birds chirping, you definitely need to come to this place. The staff were friendly and helpful, always ready to assist with anything aswell as knowledgable with regards to attractions in and around PSJ. Ooh and the spa treatments will leave you feeling rejuvenated.i have already recommended it to family and friends and can't wait to go back. The only advice is to add more games to the games room.

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Reynier D - Jan 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Reynier D
With spouse/partner

Uitmuntende waarde vir geld!

Ons was op ons wittebrood en het Ntaba se diens, ligging, netheid en goed voorbereide etes geweldig waardeer en geniet. Die lodge is werkend as 'n goed geoliede masjien. Net een jammerte: vanweë werksvereistes moes ons terugkeer, maar ons sou graag nog 'n week wou gebly het, maar Ntaba sien ons weer in 2016!

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Excellent value for money!

We were on our honeymoon and greatly appreciated and enjoyed Ntaba's service, location, cleanliness and well prepared meals. The lodge is working like a well-oiled machine. Only one pity: due to work requirements we had to return, but we would have liked to stay another week, but Ntaba see us again in 2016!

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Hubertus D - Feb 2015
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Hubertus D
With spouse/partner

Mooie kamer, de bruidssuite, en geweldig bed.

Het was heel rustig in de Lodge. De lodge ligt prachtig aan de rivier. Het zwembad zag er niet zo schoon uit dat is jammer.

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Beautiful room, the bridal suite, and a great bed.

It was very peaceful in the Lodge. The lodge lies beautifully on the river. The pool didn't look that clean, which is a shame.

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Mieke B - Jan 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
4/5
Mieke B
With spouse/partner

Pragtige oord, goeie diens.

Baie lekker by N'taba River Lodge gekuier.

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Beautiful resort, great service.

Had a great time at N'taba River Lodge.

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Lisa O - Dec 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lisa O
Family with teenagers

Excellent - I felt at home

Will return! A fantastic place with friendly staff.

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Rozanne V - Dec 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
5/5
Rozanne V
With spouse/partner

Fantasties!

Dit was 'n fantastiese tydjie. Ons het 'n motorongeluk gehad op pad na Ntaba en hulle het uit hulle pad gegaan om ons te help en te akkommodeer met onderdakparkering ens. Ons kon nie al die fasiliteite gebruik nie, want dit het meeste van die tyd gereën. Maar dit was wonderlik. Rustig. Kos was vanuit die boonste rakke!

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Fantastic!

It was a fantastic time. We had a car accident on the way to Ntaba and they went out of their way to help and accommodate us with undercover parking etc. We couldn't use all the facilities because it rained most of the time. But it was great. Restful. Food was top notch!

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Johan V - Jul 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Johan V
Large group

Die akkommodasie was fantasties. Die kos was heerlik. Die personeel was baie vriendelik.

Fantasties! Skoon! Almal baie hulpvaardig!

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The accommodation was fantastic. The food was delicious. The staff was very friendly.

Fantastic! Clean! Everyone very helpful!

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From
R1 700
per night, for 2 ppl
From
From R1 700
per night, for 2 ppl
From
R1 700
per night, for 2 ppl
Make a Booking
  • Capacity: 40 people
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 634 Main Street, Undercliff, Port St Johns, 5120, Eastern Cape
  • No children under 12
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDk1Njc3NTc0LWI0MjQtNDM2YS1hNWE0LTcyNjA4ODM2MmEyOQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 700 per night, for 2 ppl 36 5 1 5 634 Main Street Undercliff 5120 Eastern Cape 021 201 8900 14:00-20:00 10:00 -31.598101608494 29.527647614479
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