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Neon Moon Guesthouse

Guest House

Review Summary

3.7 out of 5from 24 reviews for Neon Moon Guesthouse
Cleanliness
3.6/5
Service
3.7/5
Location
4.1/5
Safety
3.6/5
Value for money
3.7/5
Gary W - Mar 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gary W
On business

Vriendelijke gasvrou. Baie aangename verblyf.

Baie lekker geboycot, dankie!

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Friendly hostess. Very pleasant stay.

Very nice boycott, thank you!

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Jan D - Feb 2024
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
3/5
Value for money
4/5
Jan D
Family with young children

Lekker geslaap.

Amore was baie vriendelik en hulpvaardig. Goeie ligging. Lekker groot ruim kamer (nr 1). Neon Moon is 'n gastehuis met baie potensiaal as alles wat stukkend is net reggemaak word en meer aandag gegee word aan klein goedjies, bv. 'n stortmatjie, matrasbasisoortreksels, gordynhakkies, tee/koffie. Ons was 3 gaste, maar net een handdoek was voorsien. Die toiletpapier was ook min. Ons sal wel weer daar bly.

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Slept well.

Amore was very friendly and helpful. Good location. Nice big spacious room (no 1). Neon Moon is a guest house with a lot of potential if everything that is broken is just fixed and more attention is paid to small things, e.g. a shower mat, mattress base covers, curtain hooks, tea/coffee. We were 3 guests, but only one towel was provided. The toilet paper was also scarce. We will definitely stay there again.

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Marlene F - Nov 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marlene F
On business

Vyfster verblyf.

Baie netjies en skoon en rustige omgewing, eienaar baie vriendelik en behulpsaam.

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Five star accommodation.

Very neat and clean and peaceful environment, owner very friendly and helpful.

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Deon B - Oct 2023
Overall rating
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
1/5
Value for money
1/5
Deon B
Individual traveler

Teleurstellend.

Jammer, maar die ervaring was onaangenaam. Gastekamers kort aandag. Onveilig, hek word bedags oop en toe geskuif, kamer nie op standaard nie, aircon buitewerking, geen verwarmer, matte vuil, gangdeur bly klap, wind waai onderdeur kamerdeur, geen badkamerdeur. Beddegoed was skoon en bed gemaklik. Geskuif na kleiner kamer waar aircon werk. Die kamers is ongelukkig nie op standaard nie.

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Disappointing.

Sorry, but the experience was unpleasant. Guest rooms need attention. Unsafe, gate is opened and closed during the day, room not up to standard, aircon not working, no heater, carpets dirty, hallway door keeps slamming, wind blows under room door, no bathroom door. Bedding was clean and bed comfortable. Moved to smaller room where aircon works. Unfortunately the rooms are not up to standard.

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Annamarie F - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Annamarie F
With spouse/partner

Gerieflik, netjies, waarde vir geld.

Amoré was baie behulpsaam en was altyd beskikbaar. Bystand, krag, en water was vir ons 'n groot pluspunt.

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Comfortable, tidy, value for money.

Amoré was very helpful and was always available. Assistance, power and water were a big plus for us.

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Tanya F - Oct 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
1/5
Tanya F

Nie gelukkig

Ons is glad nie gelukkig met Neon Moon Guesthouse. 1. Met aankoms het ons kamer 1 gekry en nie kamer 5 soos bespreek nie. 2. Daar was nog bollie in toilet en geen toiletpapier. 3. Die kwaliteit van toiletpapier was die goedkoop, bruin toiletpapier en moes Saterdag weer vra vir 'n rolletjie. 4. Daar was geen suiker, moes vra vir dit. 5. Geen toiletborsel. 6. Geen seep. 7. TV stukkend. 8. Elektroniese hek werk nie, moet hom oop en toe skuif. 9. Lampie se aan/af sit knoppie se bedrading oop. 10. Lig nie eers 'n cover op.

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Not happy

We are not happy at all with Neon Moon Guesthouse. 1. On arrival we were given room 1 and not room 5 as booked. 2. There was still balls in the toilet and no toilet paper. 3. The quality of toilet paper was the cheap, brown toilet paper and had to ask for a roll again on Saturday. 4. There was no sugar, had to ask for it. 5. No toilet brush. 6. No soap. 7. TV broken. 8. Electronic gate not working, have to move it open and close. 9. Lamp's on/off switch button's wiring open. 10. Don't even lift a cover.

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Anonymous Guest - Aug 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Family with young children

Very nice and quiet.

The unit, Room No5 needs a lot of attention, although very comfortable there, bedding (linen) very clean and tidy, but no cleaning service. Don't know exactly where reception was, had to leave key in door when we checked out. Security can become a problem as anyone can walk around the premises as the security gate does not work. Will be able to use Noen Moon again in the future.

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Peet B - Jul 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Peet B
With spouse/partner

Skoon, gerieflik, netjies.

Sal weer gaan as ek soontoe gaan.

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Clean, comfortable, tidy.

Will go again when I go there.

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Ilse S - Jul 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
2/5
Ilse S
With friends

Teleurstellend.

Venster is stukkend, ysige wind kom daar deur. Geen handdoeke tydens ons verblyf nie. Kamer nie skoongemaak nie, matte is vuil. Hek sluit nie.

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Disappointing.

Window is broken, icy wind comes through. No towels during our stay. Room not cleaned, carpets are dirty. Gate doesn't lock.

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Johan V - Jul 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Johan V
Family with teenagers

Lekker geslaap. Lekker bed.

Baie gerieflik en netjies. Waarde vir geld.

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Slept well. Nice bed.

Very comfortable and neat. Value for money.

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Anel L - Jul 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Anel L
With spouse/partner

Ons het huistoe gery nog dieselfde aand.

Gastehuis se hek is nie elektronies nie. Moes dit self oop- en toeskuif. Ons het onveilig gevoel vir ons voertuig. Ons deur se handvatsel was los, so enige persoon sal maklik kan inbreek in die kamer. Toe ek die aand bel en sê ons gaan maar eerder terugry huistoe toe het die bestuurderes glad nie eers gevra hoekom nie. Gastehuis se ligging is nie ideaal nie. Kamer kort maar 'n bietjie TLC. Daar was nie eers melk/poeiermelk vir koffie nie. En ek wag nou nog vir die wifi password.

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We drove home the same evening.

Guesthouse's gate is not electronic. Had to open and close it myself. We felt unsafe for our vehicle. Our door handle was loose, so any person could easily break into the room. When I called that evening and said we were going to drive back home instead, the drivers didn't even ask why. Guesthouse's location is not ideal. Room just needs a little TLC. There wasn't even milk/powdered milk for coffee. And I'm still waiting for the wifi password.

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Neon Moon Guesthouse 's response

Goeiedag.

Die hek was nie gesluit nie omdat ons 'n funksie gehad het, ek sluit die ek in die aand. Ons sal verseker kyk om die kamers op te knap en die deur se hand vatsel reg te maak. Ek het nie gevra waarom julle ry nie, het nie geweet of dit privaat was nie, het gedink indien daar enige iets is wat pla julle sou vra. Vriendelike groete Amore

Neon Moon Guesthouse
Elanda V - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elanda V
Individual traveler

Baie stil en rustig.

Lekker gebly, baie dankie, sal weer hier kom bly.

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Very quiet and peaceful.

Nice stay, thank you very much, will stay here again.

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Heinrich A - Apr 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Heinrich A
With spouse/partner

Die kamer is baie skoon en personeel is baie vriendelik en hulpvaardig.

Dit is uitstekende waarde vir geld.

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The room is very clean and the staff is very friendly and helpful.

It is excellent value for money.

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Anonymous Guest - Mar 2023
Overall rating
Cleanliness
4/5
Service
2/5
Location
4/5
Safety
1/5
Value for money
2/5
Anonymous Guest
On business
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Mamokete M - Nov 2022
Overall rating
Cleanliness
4/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
3/5
Mamokete M
With spouse/partner

Our stay was okay, the host was friendly, but had to be seeked out because there wasn't any form of communicating with them whilst in the same yard.

The cellphone/phone was on voicemail throughout, the emails were not being responded to, the main gate was not working and one had to open and close it themselves which was not an issue during the day, but was risky at night. There is no proper reception where one can go or call to get more information. More attention is needed from the host to the guest in terms of servicing the rooms every day and finding out what needs to be replaced in the rooms every morning. The host was friendly when we did find her. The room was clean and welcoming, but can they please make sure that all their TVs and decoders have their remotes and that they add on solar lights and put buckets of water outside the rooms to flush the toilets as they know that South Africa is going through a crisis of water and light. It was uncomfortable having to drive out to find toilets in town because we didn't want to sit with a smell in the room. And for every little thing we needed we had to go downstairs to look for the host because their cell phone is on voicemail and they don't have an alternative number. I would recommend Neon Moon because it's very clean, but they don't go the extra mile for their guests.

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Neon Moon Guesthouse 's response

Good day Mamokete, thank you so much for your honest review. I really do appreciate honesty as that allows us to continuously improve our service. We take note of your concerns, and trust me, it will immediately be addressed. We apologise for the water and electricity problems, we are in the process of putting measures in place, to provide alternative power and water supplies at our premises. Our guests are our family, and we always want family to come back again and stay with us. Neon Moon Guesthouse

Neon Moon Guesthouse
Karlien C - Sep 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Karlien C
With spouse/partner

Fantasties!

Mense is baie vriendelik en behulpsaam. Sal definitief weer daar oornag, sou ons weer Welkom toe gaan!

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Fantastic!

People are very friendly and helpful. Will definitely spend the night there again, should we go to Welkom again!

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George A - Sep 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
George A
With spouse/partner

Gemaklik, netjies en goed geleë.

Kamers is netjies en skoon. Parkering veilig en voel veilig om daar oor te slaap. Maklik bereikbaar en goeie omgewing.

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Comfortable, neat and well located.

Rooms are neat and clean. Parking safe and feel safe to sleep over there. Easily accessible and good environment.

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Susan N - Jul 2022
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
2/5
Susan N
With spouse/partner

Slegs die normale kamers nie die moeite werd vir die ekstra R200pn vir die honeymoon-suite.

Ons kamer was foutiewelik aangeteken. Nadat ons geskakel en bevestig het ons is op pad en sal na die gewone inkloktyd aanmeld. Dit was baie teleurstellend dat die kamer glad nie gereed was nie, en ons was eers ongeveer na 5 uur by die perseel. Ons het spesiaal die ekstra fooi per nag betaal wat die honeymoon-suite is. Ongelukkig was daar geen microwave in die kamer; ons moes die gemeenskaplike kombuis gebruik het. Die bedliggie het nie 'n globe nie, die hooflig was ook buite werking. Ek het gevoel hulle kon ons tegemoetgekom het, en normale fooi gehef het deurdat dit nie 'n honeymoon-suite was nie.

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Only the normal rooms not worth the extra R200pn for the honeymoon suite.

Our room was booked in error. After calling and confirming we are on our way and will check in after the usual check in time. It was very disappointing that the room was not ready at all, and we were only at the premises after about 5 hours. We specially paid the extra fee per night which is the honeymoon suite. Unfortunately there was no microwave in the room; we should have used the common kitchen. The bedside light did not have a globe, the main light was also out of order. I felt they could have accommodated us, and charged normal fee as it was not a honeymoon suite.

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Matseliso R - Jul 2022
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Matseliso R
Individual traveler

I had a very good stay there. What humbled me is the fact that the management went an extra mile to ensure that all my needs where met when I requested a service they not offering currently. I'd come back with my family at any time. Keep it up guys.

I'd come back again anytime.

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Neon Moon Guesthouse 's response

Thank you for staying with us. I hope you will come to visit us again soon.

Neon Moon Guesthouse
Sarel V - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sarel V
With spouse/partner

Netjies, skoon en ruim.

Sal vir seker weer daar oorslaap as ek in Welkom moet wees.

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Neat, clean and spacious.

Will definitely stay there again if I have to be in Welkom.

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Carien A - May 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
3/5
Carien A
With spouse/partner

Netjies maar kort bietjie herstelwerk.

Geen spieël in kamer om jou hare droog te blaas nie. Een teel is af in stort. Gordyn se hakkies is nie almal ingehaak nie en hang slordig. Gordynhaak val uit die muur uit. Vir dié prys het ek al in mooier plekke geslaap. Hangkas se rakke het vetkolle op.

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Neat but in need of some repairs.

No mirror in room to blow dry your hair. One teal is down in shower. Curtain hooks are not all hooked in and hang sloppily. Curtain hook falls out of the wall. For this price, I have slept in nicer places. Hanging cupboard shelves have grease spots on them.

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Neon Moon Guesthouse 's response

Goeie dag Carien
Dankie vir die terugvoer. Ons sal virseker werk aan die netheid van ons kamers.
Dankie

Neon Moon Guesthouse
Anonymous Guest - May 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With spouse/partner
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Jacqueline W - Apr 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
4/5
Jacqueline W
With spouse/partner

Gerieflike oornag.

Lekker oornag, kon nie remote van aircon kry nie. Maar gerieflik vir oornag. Sal weer gebruik.

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Comfortable overnight stay.

Nice overnight stay, couldn't find remote for aircon. But convenient for overnight. Will use again.

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Anonymous Guest - Mar 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Anonymous Guest
Individual traveler

Very satisfying. Too bad privacy isn't that important to them.

It was my first weekend off in 6 months. Wanted to rest undisturbed.

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From
R550
per night (sleeps 2)
From
From R550
per night (sleeps 2)
From
R550
per night (sleeps 2)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 9 people
  • Check-in: 14:00 to 23:00
    Check-out: 10:00
  • Address: 40 Jason's Way, Riebeeckstad, Welkom, 9469, Free State
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAaa7b42a8d44eaa4eb99b8892afbfe78e39df7ee094a562ba0acd13a6924eb5f0f5f4c0007ecbb01903b6c92056b5c9a0751e?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R550 per night (sleeps 2) 24 5 1 4 40 Jason's Way Riebeeckstad 9469 Free State 021 201 8900 14:00-23:00 10:00 -27.919214386778 26.804985540007
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