Pezula 15 Maritime
Review Summary
Alida G - Apr 2023
Overall rating
Glad nie tevrede nie. Die huis is in 'n slegte toestand. Vir R5500 per nag was ek uiters teleurgesteld.
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Not satisfied at all. The house is in bad shape. For R5500 per night I was extremely disappointed.
There are too many appliances in the house that either do not work or are in very bad condition. The place was dirty. Our fridge and freezer did not work. Had to put our things in a small fridge in the garage. Bedside lights don't work. Toilets do not flush thoroughly. Water in sinks drains slowly. There were too few towels. The power points in the lower rooms "trip" the leakage breaker which makes some of the appliances not work - something is wrong there! Hanging chairs from the roof are not properly secured, children fall on their bottoms! No decent braai facilities - everything is broken and old - no grill, should have bought one. I was very disappointed. I feel like I got what I paid for. The house is not up to standard and the owners will have to renovate the place if they want to rent out their house for R5500 per day.
This review has been automatically translated using Google.
View original in Afrikaans.
Pezula 15 Maritime 's response
Good day Alida,
I would like to start with the comment of the place is filthy. I can assure you it is and was and always is cleaned thoroughly. The design of the home is a rustic look and therefore it can be miss-looked that it is filthy. The other issue is check-in time is 16h00. The time you were allowed to drop off your luggage our cleaning staff was still busy cleaning. (Totally against management policy)
Regarding the fridge due to all the load shedding, the fridge started to have a mind of its own. We stored a spare fridge in the garage prepared for when the fridge doesn't reset after load shedding it is available. A new PC board has been ordered by the owner but the time frame of arrival did not happen as promised. Hence the smaller fridge in the garage. mater of interest, it is a 200lt fridge. (Standard size for homes)
Extra towels are stored in basin cupboards as well as our store room. Extra is available on request if needed.
Regarding the electrical issue, thank you for informing us now. An electrician has been summoned to repair the issue.
Toilet flushing and tap water is due to a lower water pressure in which the local municipality is involved. Out of our hands.
The hanging chairs have been installed for a number of years and were in good condition, we apologise for the incident and will have them reinstalled. (We would have appreciated it if the matter was reported to us whilst you were still occupying the property).
Yes regarding the braai facility, the owner has been informed to have it all replaced.
The owner has received a copy of your complaints.
We will be reaching out to you soonest the owner has improved the property as it needs to be, and invite you to come to stay again, trust you would have an impressive experience.
I am unable to stipulate a date or time period when, but we have been pressing the owner to have the property upgraded and refreshed.
Thank you for your feedback
Kind regards
Liezl W - Jan 2023
Overall rating
Stunning property but overpriced.
Read more- Capacity: 8 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: Maritime Close, Sparrebosch, Knysna, 6571, Western Cape
- All ages welcome
