Provence Guest House
Review Summary
Phindile F - Oct 2023
Overall rating
Terrible.
Provence Guest House 's response
Good day.
Again we apologize for any inconvenience. But your personnel were not the best group to have around. They couldn't read or follow the basic directions or Google Maps location. They were supposed to book in at 08:00 am on Friday. They started calling us every 10 minutes from 21:00 until 03:00 Saturday morning because they did not know where to go. Our manager and his wife spent the whole night calling, sending locations, and even went out of their way, out of business hours, and on their own personal resources to go get them. In the middle of the early morning hours in a dangerous part of town. Once they finally arrived with our manager and his wife on the premises, they were inconsiderate of other guests and blasted loud music even after they were asked nicely to turn the music down a bit. Not even to turn it of. The next morning Everyone ate the ENTIRE breakfast. They used the amenities until 14:00 on Saturday and then requested a full refund for the following reasons.
The swimming pool was dirty. 1. It was not dirty, the light grey color is a result of the bad weather mixed with the chlorine that was added the morning of.
A leaking fossette. The fossette is not leaking the owner himself did an inspection on all of the rooms before their arrival and after their departure. The water seen in the picture is water that was spilled on the sink itself, not leakage.
The rusty chairs by the swimming pool. These are only for the antique decor of the place and not for use. There are plastic chairs with covers available for use.
Lastly, you requested a full refund after all of the "inconvenience" you had to experience but you called us at 22:00 on Saturday evening to ask if you could come back. If it was such an inconvenience why would you want to come back.
Let us know if there is anything that we could have done better to accommodate you. I just think your comment is out of pocket as you personally were not present.
Thank you.
Niek L - Oct 2023
Overall rating
Beautiful place.
Mauritz M - Oct 2023
Overall rating
Die ontvangs was vriendelik en die onbyt was lekker.
Read more
This review is being shown in its original language.
Translate to English.
The reception was friendly and the breakfast was delicious.
The general maintenance and condition of the facility leaves a lot to be desired, it is full as from days gone by with a little French color but the flavor is gone. Our family room was clean and tidy; the double bed was slept through and the night's rest was disturbing; in the bathroom it was worn; the shower head was gone, only a single, thick jet from the pipe; the faucets were swapped and from different manufacturers; the shower curtain was gone; the sink faucet leaked so much that you were too afraid to open it. The towels were stained, but at least clean and smelled of fabric softener. The general condition of the premises reminds one of dilapidation, the wooden door(s) were weathered, the buildings in a poor condition and it seems as if no one has been there for a long time or if the money for the maintenance ran out over time; this while the reception was friendly, warm and generous.
This review has been automatically translated using Google.
View original in Afrikaans.
James H - Apr 2023
Overall rating
No showerhead, no matches for the candle, kettle hard to use (plug location) and then it stopped working.
Anonymous Guest - Feb 2023
Overall rating
It was just a place to sleep. Buildings and premises need urgent attention. There was no power or water for some time. assume it was "loadshedding".
People received us kindly. Room was not the one on photo. room was relatively clean but needs attention. Not what I was used to advertised on good sleep.
This review has been automatically translated using Google.
View original in Afrikaans.
Eddie Bongani M - Feb 2023
Overall rating
Best stay. Value for money indeed.
Eddie J - Oct 2022
Overall rating
Verskriklik teleurstellend.
Read more
This review is being shown in its original language.
Translate to English.
Terribly disappointing.
Terribly full of spiders and cobwebs. Mouse droppings in the wardrobes and bedside tables. Big fridge but no freezer - in a town that gets 35°C or more. Refrigerator does not make cold. Exterior lights not working. No DStv although it is mentioned in ad. All the crockery and eating utensils had to be washed first due to dust. No sign or arrow indicating direction of Reception. Photos on the website were probably taken 20 years ago when there was still surveillance and control. No carports but ad says there is secure parking. No water in sink, no bath - only a shower without a shower curtain. No gate or fence from main road to chalet, some of the other guests locked their car with a chain to a brick pillar because there are no fences or gates. 1 small loose braaier to be shared between 24 families. Owner's 4 dogs barking all night. Ad says self-catering but there is only a toaster and a microwave. You can't find the resort on Waze or Maps because its correct name is Provence Wedding Venue which means you have to drive and ask because of a wrong name on the website. Even if Provence offers me a free stay between 3 hours and 3 years I will turn it down. We celebrated my 55th and my son's 20th birthday and it was terribly disappointing - something that really should have been special.
This review has been automatically translated using Google.
View original in Afrikaans.
Dian V - Mar 2022
Overall rating
Rustig.
This review is being shown in its original language.
Translate to English.
Restful.
Uncle Kobis is very friendly and helpful, breakfast was delicious.
This review has been automatically translated using Google.
View original in Afrikaans.
Pg K - Dec 2021
Overall rating
Mooi ligging, maar afgeskeep.
This review is being shown in its original language.
Translate to English.
Nice location, but neglected.
Owner is very friendly and nice, but the apartment was not cleaned recently. There were cobwebs everywhere and old bugs that hadn't been cleaned. Bedding was thankfully clean.
This review has been automatically translated using Google.
View original in Afrikaans.
Elise D - Sep 2019
Overall rating
Baie goeie diens.
This review is being shown in its original language.
Translate to English.
Very good service.
Very good service..Owner is involved and received us with kindness, good service and nice full breakfast.
This review has been automatically translated using Google.
View original in Afrikaans.
Rya-mari M - Oct 2018
Overall rating
Lack of attention to basic details disappoint.
Garth V - Sep 2018
Overall rating
Men smoking dagga and drinking in the food prep area. Food prep area had no utensils. Saturday the venue became the local shebeen.
- Capacity: 33 people
-
Check-in: 12:00 to 16:00
Check-out: 10:00 - Address: R501, Plot 131 Kolonieplaas Boskop, Potchefstroom, 2531, North West
- All ages welcome
