The Red Oak Guesthouse
Review Summary
Chrizell V - Mar 2024
Overall rating
Baie sleg.
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Very bad.
It was the worst experience ever. First, the people's dog is everywhere. Already trampled our room dirty when she unlocked it. Second, did someone leave their soap with private hair in the shower. Third, there was half a roll of toilet paper. Nothing extra. The porch and chair were so dirty we had to dust them ourselves to be able to sit there. When we wanted to use the restaurant, we walked into an awkward conversation with the woman who received us and 2 men and another woman. You could tell things were awkward and one man kept saying over and over how sorry he was. We received no service, no one even bothered to offer us service at all. No one received, just absolutely ignored. We got up and walked to the bar area, the whole place was full of bikers and there was no place to be helped. I think that The Red Oak does not meet any standards at all. Their bathrooms and towels are in condition. I would really like my money back. We chose to eat somewhere else instead and rather leave the place early the next morning. With the conversation we overheard when we wanted to visit the restaurant, we realized that we would rather not tell the management or owners ourselves what our experience was there.
This review has been automatically translated using Google.
View original in Afrikaans.
The Red Oak Guesthouse 's response
We take note of your negative review of our facility.
We are, like you, very disappointed in your negative experience and wish to advise that we take extreme pride in maintaining a good standard in the industry.
We interacted on numerous occasions with you, and no complaints were ever mentioned - you indicated your satisfaction.
As for our main bar, it must be noted that this area is a public area and not limited to occasional motor bikers stopping on their outride on their scenic route.
Lastly, our interactions with you were always pleasant and no complaints were communicated to us.
- Free cancellation up to 24 hours before your stay!
- Capacity: 20 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: GV 73 Georges Valley, Tzaneen, 0850, Limpopo
- All ages welcome
