+62

Tsumkwe Country Lodge

1 review

B&B

Review Summary

2.2 out of 5from 1 review Tsumkwe Country Lodge

Cleanliness

3.0/5

Service

1.0/5

Location

3.0/5

Safety

3.0/5

Value for money

1.0/5

Get a Quote

Sébastien L - Jan 2020

Overall rating

Cleanliness

3/5

Service

1/5

Location

3/5

Safety

3/5

Value for money

1/5

Sébastien L

With spouse/partner

No customer oriented approach.

We had a double booking on that day due to a scheduling mistake. We informed the lodge on time (1 week) that we could not show up but they charge anyway the full amount. This is not customer oriented and completely not in line with what I have seen on all my previous travels (I have travelled on all continents and seen a lot of situations). I therefore would not recommend this place due to the short term profit view of the lodge.

Helpful

Due to being a LekkeSlaap host, you're unable to mark this review as helpful

Tsumkwe Country Lodge 's response

Dear Sebastien; thank you for your review. Please see below reply from our Reservations dept explaining the reason for the cancellation fee:
Good morning Damian
Thank you for your email.
Please note that we have been holding the booking from October 2019 up to now.
The cancellation policy says less than one week before check-in there is no refund is a 100% cancellation fee.

Tsumkwe Country Lodge

Get a Quote

R360

per night, for 2 ppl

book

From R360

per night, for 2 ppl

1 review

Make a Booking

SECURE PAYMENT VIA

TRAVELGROUND.COM

Capacity: 109 people
Check-in: 14:00 to 19:00
Check-out: 10:00
Address: Grootfontein Tsumkwe, Tsumkwe, 0000, Otjozondjupa
All ages welcome