Waterhouse Guest Lodge Waterkloof

Ons het heerlik gebly by Waterhouse. Baie netjies en skoon en personeel hulpvaardig en vriendelik.

Baie lekker gekuier by Waterhouse Gastehuis. Sal beslis aanbeveel.

It was not a pleasant experience at all.

It looks like a nice place to stay but it is not. My aircon was not working at all and there was a heat wave in PTA. The TV did not work but they have replaced it. I reported the aircon at the manager on duty and asked him to get someone to come and fix it. They brought a fan in the meanwhile. The aircon was never fixed after I asked it to be fixed the manager said he cleaned the filter and it is working but it was not working. I got stuck in the bathroom for 2 hours because the door could not open. The manager tried to open it with a spade and shovel. I've contacted the owner to inform her that I am staying another night but that I will not pay for it. It was really not a pleasant experience.

Attention to detail lacking.

This was not our first stay at Waterhouse, nor will it be our last. We do feel however that they do need to take note of the following: We struggled for a good 15 minutes to gain access, no one answered any of the contact numbers listed, nor the intercom. The gardener eventually let us in and showed us to our accommodation (very friendly chap). The door handle/lock was broken and we ended up tightening screws with a butter knife. All the condiments on the table were well over their expiry date (as far back as 2016). Breakfast was definitely not up to standard. The accommodation though is very pleasant and clean with ample space. We love the quirky decorations and furnishings. The gardens are beautifully kept and tranquil. We will definitely return, but do feel it's necessary to make management aware of the “little details “ they’ve let slip since our last stay there a year ago.

Hospitable and a home away from home.

Spontaneous hospitable reception. Clean and neat accommodation. We had a wonderful stay!

Die beste.

Die feit dat ons weer terug gegaan het na dieselfde suite sê alles. Hierdie is vir seker die verblyf wat ons sal gebruik om oor te bly in Pretoria.

Memories.

Net soos die suite se naam "Memories" is, neem ons mooi herinneringe saam na die wonderlike verblyf.

Rustig, veilig, mooi. Ek kon vrylik asemhaal.

Die aankoms was nie aangenaam. Vir 15 minute voor die hek sit en wag, a.g.v. d Duty Manager wat nie op perseel was en 'n nuwe werker wat geen idee het hoe om die hek te open vanaf 'n selfoon nie. Toe ek wel toegang kon verkry, was die personeel vriendelik en hulpvaardig. Die kamer kort egter 'n goeie afstof (kunsblomme), maar is uiters gerieflik met 'n lekker atmosfeer. Die tuine, water 'features' kalmerend en die voëlgeluide (in hok) 'n onvoorsiene vreugdetjie vir hierdie kaalvoetkind. Goeie waarde vir geld. Ontbyt heerlik en flink bedien. Dankie, ek sal weer hier oornag.

Impersonal.

There is no personality in this B&B and it has no detail. If you have king size beds then you provide bedding for that size of bed. The plunger is broken and the shower drips all the time. The people who stayed above us sounded like they were running over me until the wee hours, because the sound between the two rooms travels.

Het aan behoeftes voldoen.

Het lank by hek gewag om in te kom terwyl hard gereën het. Klokkies gelui. Het reggekom na vele oproepe.

It was peaceful and very comfortable.

The guest house is situated in a comfortable place for where I had to go. It is quiet, comfortable and very neat.

Quirky and homely accommodation in a lovely part of Waterkloof.

Lovely accommodation where you can feel lots of love, and thought had been put into the decorating of the place. Our room was spacious and comfortable and has a little kitchenette in case you want to self-cater. The breakfast was super delicious and served by a lovely lady called Gracie. Will definitely stay again.

Tasteful accommodation in tranquil surroundings, a feast for the eyes!

A beautiful accommodation - inside and out. The bedroom where we stayed in, is decorated tastefully with everything a visitor would need and more! We really enjoyed the peace and quiet, although we were in a city. We were close to the amenities, such as Brooklyn Square for dinner etc. Breakfast was excellent! We had a wonderful stay and recommend the accommodation for business people, families and couples.

Baie mooi vriendelike personeel, sal aanbeveel aan al my vriende.

Dit was baie mooi kan nie fout vind nie, sal enige tyd weer oorslaap.

The accommodation was of the highest quality!

Thanks a lot, we'll definitely stay here again. It was peaceful and quiet and the rooms were beautiful. Breakfast was deliciously prepared and it's value for money. Friendly staff that are willing to help.

Actually terrible.

The pictures of the place and what we got were not the same. The booking said breakfast was included, we had to pay for breakfast.

Fantasties!

Baie dankie vir die heerlike verblyf! Alles was 100% reg en mooi. Kamers en badkamers was baie skoon en netjies.

Lovely location, safe.

It was a nice experience for our family. Close to the restaurants and malls. We felt safe.

Sal weer teruggaan. Oulike dekor en tuin.

Gas-geysers het nie gewerk.

Not good.

If you want to book, ask first if there is a group booking. The social area is very close to some of the rooms. Unfortunately, the group did not abide by the rules and made a noise, used fowl language and drank a lot for 2 nights until after 00:00. The manager and owner did not do anything about it, even though we asked them. We tried to deal with it on our own on the 2nd night and were threatened with physical assault. To date, the owner did not even call to apologise, although she was aware of the problem. Stay there, but be warned.

Die solderkamer was net vreugde!

Ek het vir my dogter in Pretoria kom kuier en plek bespreek by Waterhouse vanwee sy gerieflike ligging ten opsigte van die hoofpaaie in en om Pretoria. Ons het in die "Loft" gebly met ons eie stoepie. Dit is privaat en beskut. Alles was eksie perfeksie. Ek het gevra vir 'n ontbyt om 7:00 die volgende oggend, maar die boodskap was nie oorgedra nie. Ek moes ongelukkig 7:30 op die pad wees - daar was niemand beskikbaar om te vra nie.

Stunning place, very convenient, luxurious.

Stunning, every unit with different names and a beautiful garden and pathways and interior design, luxurious, very conveniently appointed.

Very nice.

Breakfast was not included in the rate.

Couldn't have been better.

Were welcomed with warmth. Had a lovely time and would definitely stay there again.

Beautiful and comfortable, jewel in the city.

Stunning accommodation and delicious breakfast! I definitely recommend Waterhouse to all arty travellers and also people with an eye for the quaint. Convenient location.

Beautiful guesthouse in which we felt safe with helpful and friendly staff.

We had a nice stay. The guesthouse is beautiful, clean and safe. The owner immediately made us feel at home.

Great, excellent service.

I think it is time that South Africans starts to flood the media with all that is still good in our county, publish positive things and say thank you and pay tribute where necessary. And now I want to say thank you to William and Grace at Waterhouse Guest Lodge in Waterkloof who found my wedding ring after I forgot it in the bathroom. These two went out of their way to get a hold of us to tell us that they'll keep it safe until we can come and get it. I respect them for doing the right thing and pay tribute to these two amazing people.

Very neat and quiet!

Everything was neat and the atmosphere was calm.

Dit was glad nie aangenaam in ag genome die prys wat betaal word.

Die dekor ensovoorts is mooi, maar verblyf is net so belangrik. Ons het ten minste 12 minute by die hek gewag, nadat ons vier maal (dalk vyf) met die dame gepraat het. Volgens 'n personeellid was die sein wat die hek moes oopmaak te swak. As hulle dit weet behoort hulle iets daaraan te doen. Die kamer was netjies, maar die sjerrieglase was nie gewas nie, die badkamermat was vuil en daar is GEEN vensters in die kamer nie, slegs 'n glasskuifdeur. Die TV-programme is onvoldoende vir Afrikaanssprekende persone.

Baie lekker en rustig .

Waterhouse Gastehuis is baie rustig , en baie mooi. Dit voel nie of jy in Pretoria is nie sal beslis aanbeveel.

Ideale verblyf vir gesin met kinders.

Waterhouse is perfek vir ons gesin met klein kinders. Waardeer al die ekstra moeite wat hulle vir ons gedoen het. Dis skoon, netjies, met 'n rustige en huislike atmosfeer. Het selfs 'n verlore teddie help opspoor!

What a charming, beautiful place.

Service was excellent and hospitality of the highest quality. The owner was more than welcoming and we certainly felt at home. She couldn't do enough for us. We will certainly be back next year as alluded to on the weekend. Beautiful home with beautiful furniture and furnishings.