Westlake Waterfront Villa
Review Summary
Maryke D - Mar 2024
Overall rating
Goeie diens maar nie waarde vir geld nie.
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Good service but not value for money.
The service received was relatively good. The accommodation itself is not value for money at all, one can see it was worthwhile and worth money at one time, but no maintenance is done. It is also not mentioned anywhere that there is a caretaker living on the premises. The keys of doors to the outside were broken. It was not a good experience at all. We also had trouble getting keys to the residence, including controlling the automatic gate.
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Westlake Waterfront Villa 's response
Dear Maryke,
We thank you so much for this constructive review and apologise for the issue with the key which had broken in the slot and a replacement hadn't been done before your check-in. This issue was resolved on the afternoon of your check-out day.
Our Villa has a host residing separately from guests' rooms, to provide a warm welcome, assist with lighting during load-shedding, ensure security, and cleanliness. We sincerely apologise for not highlighting this to you at check-in and on our website.
Contact numbers are provided on all booking platforms to facilitate smooth communication before arrival, during check-in and throughout your stay. Thus, we apologise once again if your check-in process or access to the premises was not smooth or delayed.
We appreciate you complimenting other aspects of your stay and also pinpointing areas where improvement is needed, which we have already started addressing to ensure our guests' stays are memorable.
The management and owners are extending an offer for a free night stay at our 131 On Herbert Baker Boutique Hotel or Ambonnay Terrace Guest House in the Groenkloof & Waterkloof suburbs of Pretoria. We would love to host you again.
Regards,
Savemore Magebuza
for Owners, Management and staff.
Chana S - Apr 2022
Overall rating
Lovely spacious accommodation. Christiaan was very helpful and available. Lovely few days.
Zabe J - Mar 2022
Overall rating
Was heerlik. Christiaan was met ons in kontak op 'n gereelde basis.
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Was delicious. Christiaan was in contact with us on a regular basis.
Christiaan received us generously. Everything was neat, beautiful. We had a very pleasant weekend.
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- Capacity: 6 people
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Check-in: 15:00 to 21:00
Check-out: 10:00 - Address: 231 Blue Crane Drive, Westlake Country and Safari Estate, Hartbeespoort Dam, 0181, North West
- All ages welcome
