15 San Marino
Review Summary
Arle D - Jan 2023
Overall rating
Plek was ongelooflik vuil.
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Place was incredibly dirty.
There were used ear plugs and hair behind one room's bed, the other rooms were just as dirty. There is only room for 2 vehicles in is not easy parking, you have to drive in style on 2nd floor parking, big vehicles can get badly hurt. Heleen from HostAgents was incompetent and badmouthed me over an email because we were in no way satisfied with her services. The house is not child friendly for 2 small babies. There are no swimming facilities even though it shows that there is a pool. The place was incredibly dirty, we had to wash all the cutlery with Domestos, there was still food stuck to the wooden spoons! The cutlery and crockery are mediocre. The house was so dirty when we got there, there were used ear plugs behind our bed with bits of paper, dust, hair etc. The other rooms were just as dirty. The floors were sticky and dirty. The parking is challenging because you have to park on the 2nd floor, large vehicles can get hurt very badly and you need someone to guide you to the top. There is also only room for 2 cars. We paid in full, in advance for a cleaner, we and Heleen from HostAgents agreed in advance the time the cleaner should come in each day, it was not the same day. We were unhappy with her service and she was abusive about an email to me after we made a complaint to the owner. She is very unprofessional and it further soured our holiday. The DStv never worked even though she promised it would. The house is by no means child-friendly for babies. There is no swimming pool, even though the photos show that there is. The location of the house is good but I would not recommend it.
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15 San Marino 's response
Ons waardeer jou resensie.
1. Die gaste het opgedaag met 3 voertuie en 'n sleepwa, ten spyte van die feit dat ek dit duidelik aan hulle gestel het dat die eenheid parkeerplek vir 2 voertuie bied, was dit duidelik in die eiendom se profiel aangedui.
2. Die gas het besluit, ten spyte van die kompleks se reëls, om op ander eienaars se parkeerplek te parkeer, wat groot ongerief vir die mense veroorsaak het.
3. Die gas was ongelukkig omdat sy aangeneem het die kompleks het 'n swembad. As jy na die profiel van die eenheid kyk, maak ons dit duidelik dat daar geen swembad is nie.
4. Die gas het op geen stadium gevra of die huis “babavriendelik” is nie. Dit is die eerste keer dat ek hoor dat dit 'n probleem is. As dit klokaand was, sou ek dink die gas sou spesifiek hieroor navraag gedoen het tydens die bespreking.
5. Die probleem met DStv is binne die eerste dag opgelos.
6. Daaglikse skoonmaak. Na haar aanvanklike klagte, waarmee ons nie saamgestem het nie. Ons het gereël dat 'n skoonmaak dadelik gedoen word.
7. Die dag waarop die gas gekla het dat die personeel nie betyds daar was nie, was die 26ste Desember. Daar was geen vervoer nie, want dit was 'n openbare vakansiedag. Ten spyte hiervan het die toesighouer die werkers persoonlik opgelaai en na die eenheid geneem om skoon te maak.
Ek verstaan dat jy nie weer by ons sal bespreek nie en ek is regtig jammer daaroor.
Sandra N - Nov 2022
Overall rating
Peacefully and relaxing accommodations.
15 San Marino 's response
Thank you very much for your review, Sandra. We certainly hope seeing you again soon and that your memories will remain with you and your family for a very long time, take care. Aart and Lizette
Silvi H - Oct 2022
Overall rating
Wonderlike paar dae.
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Wonderful few days.
The whole experience of our stay at 15 San Marino was great. The owner was very helpful from the start and frequently inquired if everything was okay. 15 San Marino accommodation is ideal for a larger group of people without everyone being under each other's feet. The rooms and other rooms are spacious. The large veranda outside is a lovely place to hang out and barbecue and enjoy the sea view. We will definitely go back there again.
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15 San Marino 's response
Beste Silvi. Ons is baie bly julle het julle vakansie geniet en ons kon voldoen aan julle verwagtinge. Dit is belangrik vir Ons om gaste gelukkig te hou en hulle weer te Sien.
Baie dankie vir die positiewe resensie. Hoop om julle binnekort weer te sien. Groete. Aart en Lizette
Anabel V - Jan 2022
Overall rating
Enjoyed the stay at San Marino.
15 San Marino 's response
Thank you Anabel for the review. Was a pleasure hosting you and your family. Hope to see you soon again.
Take care.
Aart and Lizette
Des V - Oct 2021
Overall rating
Dit was werlik ’n 10 uit 10.
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It was truly a 10 out of 10.
All facilities are clean and tidy. Conveniently close to important points and very safe. Would definitely recommend it.
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15 San Marino 's response
Beste Des,
Baie dankie vir jou terugvoering. Waardeer. Groete Aart
Gerhard E - Sep 2019
Overall rating
Awesome en baie ruim. Privaatheid en pragtige uitsig.
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Awesome and very spacious. Privacy and beautiful view.
Will definitely go again to 15 San Marino.
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Morne B - Aug 2019
Overall rating
Beautiful and spacious holiday suite.
Telanie V - Jun 2019
Overall rating
'n Fantastiese blyplek met oorgenoeg spasie vir die hele familie!
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A fantastic place to stay with plenty of space for the whole family!
It was an absolute feast to stay here! The large, spacious spaces allow a family to stay and relax easily and comfortably. We were 6 adults, and there was plenty of room! The sea view was a big treat! The walk to the beach is quick and easy. The communication from the owner and agent was excellent. Thank you for the wonderful stay!
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15 San Marino 's response
Beste Telanie, ons waardeer die resensie, baie dankie.
Ons is bly julle het n wonderlike tyd gehad en sien uit om julle weer te akkommodeer in die toekoms. Ook bly vir julle dat jou man goed gedoen het in die comrades maraton.
Groete,
Aart en Lizette
Karen M - Mar 2019
Overall rating
Dit was werklik 'n fantastiese vakansie in 'n pragtige plek!
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It was truly a fantastic holiday in a beautiful place!
The apartment was beautiful, well equipped with everything you need and more. It was bigger than expected and more beautiful than the photos. The owner was very helpful. I would recommend the place to a large group of people anytime. Absolutely value for money.
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15 San Marino 's response
Nelmarie ons waardeer die resensie, baie dankie. Ons is bly julle het n wonderlike tyd gehad en sien uit om julle weer te akkommodeer in die toekoms.
Groete,
Aart en Lizette
Erich W - Jul 2017
Overall rating
Ongelooflik lekker.
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Unbelievably great.
The apartment is unbelievable. Neat, awesome sea view, safe. It was really difficult to lock up and return home, just wanted to stay. It's really an exceptional place.
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15 San Marino 's response
Dankie vir die verwysing Erich. Ek sien uit dat julle weer kom kuier
Groete
Aart en Lizette
- Capacity: 8 people
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Check-in: 14:00 to 18:00
Check-out: 11:00 - Address: 60 Ocean Drive, San Marino, Shakas Rock, 4392, KwaZulu-Natal
- No children under 17
