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 at Vaal Delta - Lakeview on Vaal | TravelGround
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Vaal Delta - Lakeview on Vaal

5 reviews
Self Catering

Review Summary

2.9 out of 5from 5 reviews for Vaal Delta - Lakeview on Vaal
Cleanliness
2.6/5
Service
3.0/5
Location
3.2/5
Safety
3.2/5
Value for money
2.4/5
Corlet J - Jul 2019
Overall score
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Corlet J
With friends

False advertisement. Doesn't look like pictures.

There are many extra costs.

This review has been translated,click hereto view the original version.

Valse advertensie. Lyk glad nie soos foto's nie.

Daar is baie ekstra kostes.

You are reading the original review,click hereto view the translated version.

Vaal Delta - Lakeview on Vaal's response

Thank you for your constructive criticism, we are sorry that you seem disappointed in your stay.
We are surprised at your value for money comment as the apartment accommodates 6 but you were only 4 but could of increased your numbers at no extra cost (we also gave a 30 % discount and charged for no extra electricity). We are, however, unclear about your specific comment about the photos of Tree Tops - which you insisted on staying in despite our offer to upgrade you to the penthouse apartment at no extra cost. The reason for our offer was due to the uncharacteristically icy weather we experienced last weekend. Perhaps the weather also contributed to your low rating of 'location', since we are right at the water which, as was the case last weekend, has it's down side! However, your rating re security is our biggest concern as we are proud to advertise that while it's impossible (especially in SA), to be crime-free, we at Vaal Delta have had zero reports of crime.
We would be pleased if you could clarify.
Many thanks.

Vaal Delta - Lakeview on Vaal
Elmarie L - Feb 2019
Overall score
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Elmarie L
With spouse/partner

Glad nie tevrede nie.

Jacuzzi het nie op gewarm nie, mors van geld gewees.

Vaal Delta - Lakeview on Vaal's response

We were sorry to hear about your disappointment in our jacuzzi and you may look forward to a full refund for payment thereof.

It is a very large jacuzzi, especially for just two people. That amount of water may take a long time to heat if the weather changes, as it did last weekend.

Different people like to jacuzzi at different temperatures so room temp in summer is often adequate. As I said, in this case, your water would have felt cooler when the weather changed than what it was in fact. (We checked the thermostat the following day and warmed the water to 30 degrees. We noted from your electricity usage that the jacuzzi wasn’t run for the extended period that is required when it gets cold, although we admit it’s sometimes difficult for guests to gauge when they are unfamiliar with that specific jacuzzi operation. We will now produce an instruction sheet for future visitors.

We did leave it set to room temp as you arrived during the daytime and, no, generally we are not available thereafter as your apartment is fully self-catering.

Unfortunately, you only stayed for one night, we generally recommend minimum two nights to minimize such experiences and maximize enjoyment of stay, especially when we are having a festival as was the case during your weekend.


Vaal Delta - Lakeview on Vaal
Elné S - Jan 2019
Overall score
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Elné S
Individual traveler

Die akkommodasie het nie aan my behoeftes voldoen nie.

Die webtuiste dui aan dat die akkommodasie troeteldiervriendelik is. Dit mag dalk beteken dat troeteldiere welkom is, maar die akkommodasie is nie geskik troeteldiervriendelik nie. Die eenheid is geleë op die derde verdieping van die woonstelblok met 6 stelle smal staaltrappe. Waar moet die arme diere nou hulle nood verlig gedurende die nag?

Monique F - Mar 2018
Overall score
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Monique F
Family with young children

Ontspanned.

Die eienaars het ekstra moeite gedoen en reëlings getref. Baie gawe mense.

Vaal Delta - Lakeview on Vaal's response

Hi Monique,

Your were fab guests, it was such a pleasure to have you stay, time just too short, and we love William. Your darling son
Hope to see you again soon, you all looked so relaxed when you left.

Regards,
Esme Clark

Vaal Delta - Lakeview on Vaal
Jennie G - Jan 2018
Overall score
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Jennie G
With spouse/partner

Pragtige uitsig en rustige atmosfeer.

Die plek kort ernstige "facelift". Ruim verblyf maar verf dop af en vuilvlekke orals sigbaar. Wasbakke gevlek en dekor baie outyds. Goeie breekware beskikbaar, maar geen sout of peper ens. verskaf nie. Sou dit net soveel beter gemaak het. Sou voorstel deeglike inspeksie en skoonmaak voor nuwe gaste inkom. Lig gaste in oor voorafbetaalde elektrisiteit.

Vaal Delta - Lakeview on Vaal's response

Thank you for your constructive comments, and apologies for any inconvenience. As I remember you were to stay in Cozy Corner, another one of our units, but we had some problems with the Jacuzzi, so we welcomed you to a bigger unit, Tree Tops. Each of our units are different and have a variety of themes and, indeed, Tree Tops is old fashioned, decorated with oil painted seascapes in elaborate frames and penciled wildlife sketch Litho prints. It also houses a variety of antique furnishings. Some people love it, and some hate it.
I do recall that you noted the cleaning of the braai utensils had been overlooked, I replaced these with brand new ones.
I didn't know about the basin, sorry, that's unforgivable. I can only say in our defense that we had reached the end of a hectic season during which we had been somewhat distracted by unusually severe weather conditions, hence the problem with your original Jacuzzi.
As to your query regarding salt and pepper, toiletries, and towels, we are strictly self-catering and we don't supply these.
Your electricity query, we do make it clear in the preamble that this is limited in order to control excessive Jacuzzi usage.

Vaal Delta - Lakeview on Vaal
was R1 200
From R720
per night (sleeps 2)
was R1 200
From R720
per night (sleeps 2)
was R1 200
From R720
per night (sleeps 2)
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  • Capacity: 16 people
  • Check-in: 14:00 to 19:00
    Check-out: 12:00
  • Address: 36 Waverley Road, Vaal Dam Waterfront, Deneysville, 1932, Free State
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDRiNmVhZGQ0LTM5MWMtNDRiZC04YzI3LTg3MmExNWVmYTAxYQ?w=1440&h=960&fit=crop&auto=format was R1 200, now From R720  per night (sleeps 2) 5 5 1 3 36 Waverley Road Vaal Dam Waterfront 1932 Free State 0860 022 102 14:00-19:00 12:00 -26.899852 28.112816
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