Vaal Delta - Lakeview on Vaal
Review Summary
Anonymous Guest - Jul 2023
Overall rating
Letitia D - May 2023
Overall rating
Vriendelike diens.
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Friendly service.
We enjoyed our visit very much. Esme and Bronwyn welcomed us kindly. The food at the "Sisters" restaurant is delicious and the service is great. We recommend Cozy Corner to any couple.
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Vaal Delta - Lakeview on Vaal 's response
Thank you so much. It is so gratifying to have people hosted by ourselves enjoying themselves.
You are most welcome anytime - just remember to call first, outside our winter operating hours which are normally only weekends. But we do offer 'dining on demand' anytime, by prior arrangement.
All the best to you and yours.
Andre O - May 2023
Overall rating
Terrible. False advertisement. Place not the same as description.
Read moreNatasha E - May 2023
Overall rating
Esme made everyone feel at home. Good communication.
Stefan V - Jan 2023
Overall rating
Worst place ever!
Read moreVaal Delta - Lakeview on Vaal 's response
Good day, Stefan
Thank you for the feedback of your booking experience.
There was no mention of the issues while your stay as they could have been addressed immediately. The complete description of the accommodation and facilities is shown for guests to read and to get an idea of the property.
The access doors, our design on the complex's top floor, are modular so the doors are double, inter-leading accesses so we can open them where necessary when we have a large group or family booking.
Kind regards
Corlet W - Jul 2019
Overall rating
Valse advertensie. Lyk glad nie soos foto's nie.
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False advertisement. Doesn't look like pictures.
There are many extra costs.
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Vaal Delta - Lakeview on Vaal 's response
Thank you for your constructive criticism, we are sorry that you seem disappointed in your stay.
We are surprised at your value for money comment as the apartment accommodates 6 but you were only 4 but could of increased your numbers at no extra cost (we also gave a 30 % discount and charged for no extra electricity). We are, however, unclear about your specific comment about the photos of Tree Tops - which you insisted on staying in despite our offer to upgrade you to the penthouse apartment at no extra cost. The reason for our offer was due to the uncharacteristically icy weather we experienced last weekend. Perhaps the weather also contributed to your low rating of 'location', since we are right at the water which, as was the case last weekend, has it's down side! However, your rating re security is our biggest concern as we are proud to advertise that while it's impossible (especially in SA), to be crime-free, we at Vaal Delta have had zero reports of crime.
We would be pleased if you could clarify.
Many thanks.
Elmarie L - Feb 2019
Overall rating
Glad nie tevrede nie.
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Not satisfied at all.
Jacuzzi didn't heat up, waste of money.
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Vaal Delta - Lakeview on Vaal 's response
We were sorry to hear about your disappointment in our jacuzzi and you may look forward to a full refund for payment thereof.
It is a very large jacuzzi, especially for just two people. That amount of water may take a long time to heat if the weather changes, as it did last weekend.
Different people like to jacuzzi at different temperatures so room temp in summer is often adequate. As I said, in this case, your water would have felt cooler when the weather changed than what it was in fact. (We checked the thermostat the following day and warmed the water to 30 degrees. We noted from your electricity usage that the jacuzzi wasn’t run for the extended period that is required when it gets cold, although we admit it’s sometimes difficult for guests to gauge when they are unfamiliar with that specific jacuzzi operation. We will now produce an instruction sheet for future visitors.
We did leave it set to room temp as you arrived during the daytime and, no, generally we are not available thereafter as your apartment is fully self-catering.
Unfortunately, you only stayed for one night, we generally recommend minimum two nights to minimize such experiences and maximize enjoyment of stay, especially when we are having a festival as was the case during your weekend.
Elné S - Dec 2018
Overall rating
Die akkommodasie het nie aan my behoeftes voldoen nie.
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The accommodation did not meet my needs.
The website indicates that the accommodation is pet friendly. This may mean that pets are welcome, but the accommodation is not suitable for pets. The unit is located on the third floor of the apartment block with 6 sets of narrow steel stairs. Where should the poor animals relieve their distress during the night?
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Monki F - Mar 2018
Overall rating
Ontspanned.
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Relaxed.
The owners went the extra mile and made arrangements. Very nice people.
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Vaal Delta - Lakeview on Vaal 's response
Hi Monique,
Your were fab guests, it was such a pleasure to have you stay, time just too short, and we love William. Your darling son
Hope to see you again soon, you all looked so relaxed when you left.
Regards,
Esme Clark
Jennie G - Jan 2018
Overall rating
Pragtige uitsig en rustige atmosfeer.
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Beautiful view and peaceful atmosphere.
The place needs serious "facelift". Clear accommodation but paint shell off and dirt stains visible everywhere. Sinks stained and decor very old fashioned. Good crockery available, but no salt or pepper etc. not provided. Would have made it just that much better. Would suggest thorough inspection and cleaning before new guests move in. Inform guests about prepaid electricity.
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Vaal Delta - Lakeview on Vaal 's response
Thank you for your constructive comments, and apologies for any inconvenience. As I remember you were to stay in Cozy Corner, another one of our units, but we had some problems with the Jacuzzi, so we welcomed you to a bigger unit, Tree Tops. Each of our units are different and have a variety of themes and, indeed, Tree Tops is old fashioned, decorated with oil painted seascapes in elaborate frames and penciled wildlife sketch Litho prints. It also houses a variety of antique furnishings. Some people love it, and some hate it.
I do recall that you noted the cleaning of the braai utensils had been overlooked, I replaced these with brand new ones.
I didn't know about the basin, sorry, that's unforgivable. I can only say in our defense that we had reached the end of a hectic season during which we had been somewhat distracted by unusually severe weather conditions, hence the problem with your original Jacuzzi.
As to your query regarding salt and pepper, toiletries, and towels, we are strictly self-catering and we don't supply these.
Your electricity query, we do make it clear in the preamble that this is limited in order to control excessive Jacuzzi usage.
- Capacity: 19 people
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Check-in: 14:00 to 19:00
Check-out: 12:00 - Address: 36 Waverley Road, Vaal Dam Waterfront, Deneysville, 1932, Free State
- All ages welcome
